Thompson Host

Hyatt Hotels Corporation; Savannah, Northern (GA, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Wild Dunes Resort in Isle of Palms, SC seeks a professional Host/Hostess to deliver exceptional guest service, manage guest seating, and support servers during busy service periods. The role focuses on creating a warm welcome, coordinating with kitchen and service staff, and maintaining a pristine hostess area.

Excellent communication, the ability to work under pressure, and a commitment to hospitality standards are essential for success in this fast-paced luxury resort environment.

Qualifications

• Must be able to stand for long periods and work weekends/holidays.
• Refined verbal communication skills.
• Ability to work quickly, prioritize, and manage multiple tables.

Responsibilities

• Foster relationships with clients and provide outstanding services.
• Welcome and greet customers, ensuring consistency of hostess area.
• Assist servers and attend calls as needed.
• Handle client interactions with courtesy and professionalism.
• Create a positive first impression for guests and maintain diplomacy with clients.
• Train new Host/Hostess on software and order taking.
• Assign patrons to tables based on needs and rotation.
• Communicate with patrons to ensure satisfaction and address concerns.
• Answer calls and log department inquiries promptly.
• Greet guests and solicit feedback to drive improvements.

Skills

Guest service etiquette

F&B serving techniques

Hospitality software

Calm under pressure

Multitasking at tables

Cash handling

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations.

• Foster a relationship with clients and providing outstanding services
• Welcome and greet customers for their patronage, ensuring completeness and consistency of hostess area
• Being available to attend calls, aiding servers
• Handling clients amicably
• Creating a guest and impressive first impression on guests
• Handling all cases with utmost courtesy and professionalism
• Maintaining diplomacy while dealing with clients
• Trains all new Host/Hostess to use our software and to take patient meal orders following dietary guidelines
• Carries on by making separate large parties’ reservations from 1 person to 20 people
• Handles all types of situations from an intoxicated guest to what’s on our menu
• Assigns patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
• Speaks with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
• Answers telephone calls and responds to inquiries or transfer calls
• Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers’ concerns are addressed
• Answers, and log all of our departments incoming telephone calls while assuring all client requests are met quickly
• Greet and encourage feedback from customers and used feedback to implement positive changes within the restaurant and GM
• Consistently provide professional, friendly and engaging service
• Follow all safety and sanitation policies when handling food and beverage o uphold proper health standards
• Set dining tables according to type of event and service standards
• Routinely clean work areas, glassware and station during shift
• All other duties as assigned by leadership

Knowledge/ Skills

• Knowledge of guest service etiquette and proper food and beverage serving techniques
• Ability to perform all host-related tasks and proficiently use job-related software, property management systems and office equipment
• Ability to remain calm in various situations, use sound judgement and effectively solve problems
• Ability to work quickly, prioritize, and maintain service at multiple tables at a time
• Ability to read and interpret documents such as safety rules and procedural manuals
• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
• Strong written, verbal, and interpersonal skills

Minimum Qualifications

• Must be able to stand for long periods of time
• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal communication skills.
• Must be able to work weekends & holidays as needed

Work Environment/Conditions

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Must be fast paced & organized to work different outlets at different times during business demands

Physical Demands

While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand and walk up to 8 hours on a daily basis.

Wild Dunes Resort | Isle of Palms , SC , US

Our family is always growing. Want to be in the know?