Front Office Host | Full-Time

Hyatt Hotels Corporation; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health and welfare plans

401(k) plan

Paid time off

Discounted hotel rooms

Employee meals

Educational assistance

Job summary

Hyatt Hotels Corporation is seeking a Thompson Host in Austin to welcome guests at check-in, communicate hotel services, and promote Thompson offerings. You will be the face of Thompson Austin, delivering genuine hospitality and attentive service in a fast-paced environment.

Responsibilities include processing payments, answering guest inquiries, and coordinating with team members to create memorable stays.

Qualifications

• Friendly and welcoming demeanor.
• Desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Desire to exceed guest expectations.
• Ability to stand for long periods of time.
• Understanding of authentic hospitality and care.
• Work cohesively with colleagues as part of a team.
• Flexible schedule - days, evenings, weekends and holidays.

Responsibilities

• Handle guest registration and convey hotel services and promotions.
• Be the face of Thompson Austin with warm, attentive service.
• Process payments and respond to guest inquiries promptly.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Friendly demeanor

Guest-focused

Refined communication

Exceed guest expectations

Stamina for long shifts

Hospitality mindset

Team player

Flexible schedule

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel – like the proper way to make a bed or how to best handle luggage – it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Thompson Hosts (Front Office Host) are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Thompsonas a Thompson Host.

The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.

The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by our re-imagined cantina-themed restaurant, a 13,000 sq ft. indoor and outdoor oasis as well as The 5th Street Diner + The Royale Room, a street-side concept serving daily fare for locals, residents, and guests alike. This mixed-use project will also feature a residential tower – Sienna – and 10,000 square feet of retail space and a 7,000 sq. ft. state of the art fitness center and simulator room, appropriately named the “T” Box.

The Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

Qualifications

• A friendly and welcoming demeanor


• A true desire to satisfy the needs of others in a fast-paced environment.


• Refined verbal and written communication skills.


• A desire to exceed guest expectations


• Ability to stand for long periods of time.


• An understanding of authentic hospitality and care.


• Work cohesively with colleagues as part of a team


• Flexible schedule - willing and able to work day shifts, evening shifts, weekends and holidays

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.