Resort Restaurant Server

Hyatt Hotels Corporation; Charleston (SC); Hybrid; USD 25,000 - 40,000; Full time

Benefits offered by this job

Free room nights

Discounted and Friends & Family Room Rates

Medical, Prescription, Dental, and Vision Insurance

Paid time off and holiday pay

401K with company match

Job summary

Hyatt Hotels Corporation is looking for Servers at Wild Dunes Resort in Charleston, SC. The role includes order taking, food delivery, and ensuring exceptional guest service. Candidates should have prior hospitality and food & beverage experience, excellent communication skills, and be at least 18 years of age. The position offers flexible scheduling and various employee perks such as medical insurance and room discounts.

Qualifications

• Must be authorized to work in the United States.
• Must be able to read, write and speak English.
• Must be at least 18 years of age.

Responsibilities

• Take orders and deliver food and beverages to guests.
• Assist in maintaining AAA Four Diamond standards.
• Promote Wild Dunes Resort services and amenities.

Skills

Communication skills

Teamwork

Customer service

Education

Prior hospitality experience preferred

One year of food & beverage experience preferred

Job description

When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ’ohana, or ’family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ’ohana truly means.

The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. They will take orders, deliver food, drinks, and other items to guests. The Server will act as a liaison between the kitchen and guests. They will assist with maintaining the AAA Four Diamond standards and shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Server positions open at multiple Restaurants on the resort. Full Time and Part-Time positions are available!

Essential Job Functions:

• Adheres to the steps of service using the service standards manual
• Takes guests orders using seat numbers and appropriate order taking sheets
• Enter orders accurately into POS systems
• Familiarizes him/herself with all menus including three meal periods, lounge menu, wine, and beverage lists
• Resets dining room according to meal period and table needs
• Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring work stations are stocked
• Follows all proper bookkeeping and cash handling procedures
• Ensures all opening, ongoing and closing side work is complete and signed off by a manager on duty
• Serves food and beverages to guests
• Informs and promotes guests of daily/nightly specials
• Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
• Removes dishes, glasses, silverware, or other items from tables and countertops and takes them to the kitchen for proper sanitation
• Cleans tables and/or counters & seats after guests are finished
• Explains how various menu items are prepared, describing cooking methods and ingredients
• Takes into consideration any special request, dietary issues made by the guest
• Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Upsells other resort services and amenities to guests
• Describes and recommends wine pairings to guests
• Ensures final quality check on food and beverage prior to serving guests
• Monitors assigned tables for customer satisfaction, quality, and additional service
• Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received
• Accurately reports tips & shift times in the appropriate location at the end of each shift
• Addresses any guest issue promptly and with concern
• Maintains a constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons). Reports all safety incidents to the on-duty supervisor.
• Acts with responsibility towards all company property, supplies, and equipment.
• Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.

The Colleague is held accountable for all duties of this job and other duties as assigned.

Why Join Wild Dunes Resort?

At Wild Dunes Resort, Destination by Hyatt, colleagues are more than employees—they are valued members of our team. We offer competitive wages, career growth opportunities, training, and benefits in a supportive and welcoming environment. Other benefits and Perks:

• Free room nights*
• Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance after 30 Days of Employment*
• Paid time off and holiday pay*
• Paid Family Bonding Time and Adoption Assistance*
• 401K with company match*
• Access to Beach, Tennis, and Pickleball as available on days off
• Retail Discounts for Colleagues

*Benefit Package forFull Time & Part Time colleagues eligible

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Qualifications

Experience & Education:

• Prior hospitality experience preferred
• At least one year of food & beverage experience preferred

Job Requirements:

• Must be authorized to work in the United States
• Must be able to read, write and speak English
• Must be at least 18 years of age
• Must be able to accurately follow instructions, both verbally and written
• Must possess excellent communication and listening skills
• Must be professional in appearance and demeanor
• Must be able to work under pressure and in a fast-paced environment
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends, and holidays
• Must have the ability to deal effectively and interact well with the guests and Colleagues
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests.
• South Carolina ServSafe Alcohol Certification (or ability to obtain upon hire) required.

Working Conditions:

• Must be able to stand and walk throughout the shift
• Must be able to frequently lift and carry up to 25 lbs at shoulder height;
• Must be able to occasionally push/pull up to 75 lbs
• Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally