Think Tank Server - Innovation Hotel

Mainsail Lodging & Development

Naples (FL)

On-site

USD 55,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental & Vision Insurance

401K Retirement Plan

Paid Time Off and Holiday Pay

Employee Discounts

Free meal for all full-service hotel employees

Job summary

A leading hospitality company is seeking an enthusiastic Think Tank Server for their Naples location. Responsibilities include providing exceptional service to guests, managing table setups, and maintaining knowledge of menu items. Ideal candidates possess strong customer service skills and experience in a similar role. Full-time positions offer comprehensive benefits including medical, dental, and career development opportunities.

Qualifications

Previous experience in hospitality, preferably as a server.
Proven experience in describing dishes and beverages to guests.
Ability to work in a clean and organized manner.

Responsibilities

Serve guests efficiently and courteously following the proper steps.
Set up tables with necessary items for service.
Maintain knowledge of current menu items.

Skills

Excellent customer service skills

Excellent communication skills

Ability to use technology

Beverage knowledge

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Tablets

Job description

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We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail.

What you have

High school diploma, equivalent, or higher
Previous experience in hospitality, preferably as a server
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g., tablets, iPads, computers, and POS system
Beverage knowledge, including wine and liquor
Ability to work on a team with members of the Front of House staff
Proven experience in describing dishes and beverages to guests
Ability to handle station, and work in a clean, organized, and efficient manner
A sense of ownership in everything that you do

What you’ll do

Serve guest in an efficient and courteous manner following the proper steps of service
Set up tables with items needed for service (i.e. flatware, drinkware, condiments, linens, etc.
Maintain knowledge of current menu items, including ingredients, preparation, accompaniments, and sauces
Bus tables quickly and quietly, ensuring table is thoroughly cleaned
Upsell menu items to guests, as well as pairing wine with the meal
Ensure guest tables are properly set up during meal period, making sure appropriate flatware and drinkware is placed
Participate in daily cleaning of dining room and service stations
Attend monthly department meetings and daily standups
Follow cash handling procedures, and be able to explain shortages and overages
Other necessary duties as reasonably assigned

Benefits

Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above listed benefits except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Seniority level