these requirements

SafeBox; Atlanta (GA); On-site; USD 15,000 - 21,000; Full time

Job summary

SafeBox in Atlanta is seeking a Technical Support Specialist to deliver technical assistance to clients, troubleshoot hardware and software, and set up new systems.

The ideal candidate has a background in computer science, strong knowledge of Windows and networking, and excellent communication; this full-time role offers a stable salary and opportunities to grow.

Qualifications

• Degree or diploma in computer science or related field preferred.
• At least 2 years of experience in technical support.
• Excellent knowledge of Windows operating systems and Microsoft Office.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP.
• Experience setting up user accounts in Active Directory.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Ability to multitask and prioritize tasks.

Responsibilities

• Provide technical assistance to clients via phone, email, or in person.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other devices.
• Set up new systems and configure software for clients.
• Maintain client networks with routine maintenance such as updates and backups.
• Document support tickets and resolutions in the system.
• Collaborate with team members to troubleshoot complex issues.
• Keep up-to-date with industry trends and technologies.

Skills

Windows OS

Microsoft Office

Networking basics

Active Directory

Customer service

Communication skills

Problem solving

Multitasking

Education

Degree in Computer Science or related field

Tools

Windows Server

Job description

Job Title Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Specialist to join our team in Atlanta As a member of our support team you will be responsible for providing technical assistance and support to our clients including troubleshooting hardware and software issues setting up new systems and maintaining client networks The ideal candidate will have a strong understanding of computer systems and networks excellent communication skills and the ability to work well under pressure This is a full-time position offering a salary of $1600 per month

As a Technical Support Specialist your responsibilities will include -

• Providing technical assistance to clients via phone email or in person
• Diagnosing and resolving hardware and software issues on desktops laptops printers and other devices
• Setting up new systems for clients and configuring software as needed
• Maintaining client networks by performing routine maintenance tasks such as updates and backups
• Documenting support tickets and resolutions in our system
• Collaborating with other team members to troubleshoot complex issues
• Keeping up-to-date with industry trends and advancements in technology

To be successful in this role you should have -

• A degree or diploma in computer science or related field preferred
• At least 2 years of experience working in technical support or a similar role
• Excellent knowledge of Windows operating systems and Microsoft Office Suite
• Familiarity with networking concepts such as TCPIP DNS DHCP
• Experience setting up user accounts in Active Directory is an asset
• Strong analytical and problem-solving skills
• Excellent communication skills both written and verbal
• Ability to multitask and prioritize tasks effectively

Our ideal candidate will also possess the following qualities -

• Customer service oriented mindset
• Proactive attitude with a willingness to learn new technologies
• Ability to work well independently as well as part of a team

So if you are a Canadian computer support specialist with a passion for technology and helping others we want to hear from you This is an exciting opportunity to join a growing company in the bustling city of Atlanta