Technical Support Specialist

Coreforce; Atlanta (GA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Flexible hybrid schedule

Free chef-inspired lunch Mon–Thu

15 PTO days + floating holiday

Medical, dental, vision, 401(k) with ১

Annual bonus

Tuition reimbursement

Career growth

Job summary

Coreforce in Atlanta, GA is seeking a Technical Support Specialist to be the first line of contact for clients, delivering professional, empathetic service and resolving Tier 1 issues using knowledge bases and standard SOPs.

You will troubleshoot Coreforce apps and hardware, document interactions in Zendesk, participate in on-call rotations, and contribute to better documentation. This role offers a hybrid-friendly schedule and opportunities for growth.

Qualifications

• 1+ years of experience in technical support, help desk, or IT service environment.
• Prior customer service or contact center experience.
• Strong verbal and written communication skills; ability to explain technical issues clearly.
• Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods.
• Willingness to work evenings, weekends, and participate in on-call rotation.

Responsibilities

• Serve as the first point of contact for clients seeking technical support.
• Resolve Tier 1 issues via phone, chat, email, and remote tools.
• Troubleshoot Coreforce applications and hardware such as Polaris, Rocket, EOS devices.
• Document all customer interactions and resolutions in Zendesk.
• Escalate complex issues to Tier 2/3 with full context.
• Educate users on system functionality and best practices to reduce repeats.
• Participate in scheduled on-call rotation to support after-hours client needs.

Skills

Technical support

Customer service

Communication

Windows OS

Troubleshooting

Remote support

Education

High School Diploma or GED

Tools

Zendesk

Job description

Job Details

Job Location: ATLANTA, GA 30324

Position Type: Full Time

Education Level: High School

Salary Range: $21.00 - $22.00 Hourly

Travel Percentage: None

Join Our Team as a Technical Support Specialist

Company: Coreforce

Location: Atlanta, GA (Onsite)

Job Type: Full-time

Salary: Based on Experience

Company Overview

Coreforce is an innovative technology company providing public safety organizations a comprehensive technology suite from dispatch to the courtroom. Coreforce delivers integrated technology designed to support public safety entities, regardless of organizational size. Our products - body cameras, in-car videos, mobile routers, and digital evidence systems- help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Technical Support Specialist - Build Your Career with Purpose

Join Coreforce and use your technical skills to support innovative technology that strengthens communities.

Why You’ll Love Working Here

• Flexible hybrid schedule.
• Free chef-inspired lunch Monday–Thursday.
• 15 PTO days + floating holiday.
• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
• Annual bonus.
• Tuition reimbursement.
• Career growth in a fast-growing, mission-driven company.
• Collaborative, purpose-driven culture.

Responsibilities

• Serve as the first point of contact for clients seeking technical support, delivering excellent customer service through professional, clear, and empathetic communication.
• Resolve Tier 1 support issues via phone, chat, email, and remote desktop tools, using internal knowledge bases and standard operating procedures.
• Troubleshoot and resolve issues related to Coreforce applications and hardware, including Polaris, Rocket, EOS devices and accessories.
• Perform basic network and connectivity troubleshooting (LAN/WAN/Wi-Fi) and assist with simple configurations when needed.
• Accurately document all customer interactions, issue details, troubleshooting steps, and resolutions in the Zendesk ticketing system.
• Perform other related duties by management.
• Escalate complex or unresolved issues to Tier 2/3 support, providing detailed case notes and full context for efficient handoff.
• Educate users on system functionality, product usage, and best practices to reduce repeat incidents and improve user experience.
• Proactively identify patterns in support requests and contribute feedback to improve internal documentation and processes.
• Participate in scheduled on-call rotation to support after-hours client needs.
• Arrive on time for scheduled shifts, remain fully engaged during working hours, and maintain reliable attendance.
• Perform additional support tasks and responsibilities as assigned by the Call Center Manager, Management, or Tier 2/3 support team.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in technical support, help desk, or IT service environment.
• Prior customer service or contact center experience.
• Strong verbal and written communication skills with the ability to explain technical issues in plain language.
• Familiarity with Windows OS, basic PC hardware, and general troubleshooting methods.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Willingness and availability to work evenings, weekends, and participate in the on-call rotation as needed.

Bonus/Preferred Skills

• Working knowledge of LAN, WAN, and Wi-Fi networking concepts.
• Basic understanding of Linux-based systems and command-line navigation is beneficial.
• Experience with Zendesk or other ticketing systems preferred.
• CompTIA Network+ or equivalent certification is a plus.

Coreforce is an equal opportunity employer committed to diversity and inclusion.