Therapy Support Specialist

H2 Health; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Career advancement

Full benefits: medical, dental, vision

401(k) with match

Generous PTO and holidays

Company-paid life insurance

Employee rewards and recognition

Job summary

H2 Health is seeking a Therapy Support Specialist to join our outpatient team in Richmond, KY. The role supports patients from scheduling and check-in to preparing for therapy, working under licensed therapists in a collaborative clinic setting.

Ideal candidates have strong customer service and communication skills, comfort with computers, and a team-oriented mindset. Healthcare office experience is a plus, and recent graduates are welcome to apply.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Comfortable using computers and learning healthcare systems.
• Organized, dependable, and team-oriented.
• Healthcare or medical office experience is a plus, but not required.

Responsibilities

• Create a welcoming, positive experience for patients.
• Support patient scheduling, intake, and front-office needs.
• Assist with EMR tasks, referrals, and patient records.
• Prepare patients and treatment areas for therapy.
• Assist with exercises and functional activities as directed by a licensed therapist.
• Keep therapy equipment and clinic spaces clean, safe, and ready.
• Work closely with physical therapists, occupational therapists, and clinic team members.
• Help the team stay organized so clinicians can focus on patient care.

Skills

Customer service

Communication skills

Computer literacy

Education

High school diploma

Job description

Therapy Support Specialist | Full-Time | Outpatient | H2 Health @ Richmond

H2 Health is hiring a full-time Therapy Support Specialist for our outpatient team in Richmond, KY.

This is a great opportunity for someone who enjoys working with people and wants to be part of a collaborative physical therapy and occupational therapy environment. You’ll help keep the clinic running smoothly while supporting patients throughout their visit, from scheduling and check-in to preparing for therapy and assisting with non-skilled activities directed by a licensed therapist. These responsibilities align with H2 Health's Therapy Support Specialist role.

Your Role

• Create a welcoming, positive experience for patients.
• Support patient scheduling, intake, and front-office needs.
• Assist with EMR tasks, referrals, and patient records.
• Prepare patients and treatment areas for therapy.
• Assist with exercises and functional activities as directed by a licensed therapist.
• Keep therapy equipment and clinic spaces clean, safe, and ready.
• Work closely with physical therapists, occupational therapists, and clinic team members.
• Help the team stay organized so clinicians can focus on patient care.

This is a non-skilled therapy support role and does not involve independently evaluating patients, developing treatment plans, or providing services that require professional therapy licensure.

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Comfortable using computers and learning healthcare systems.
• Organized, dependable, and team-oriented.
• Healthcare or medical office experience is a plus, but not required.
• Recent graduates and candidates looking to grow their healthcare experience are welcome to apply.

We’re more than a workplace, we’re a team that supports your goals:

• Competitive compensation

• Flexible scheduling to support work-life balance

• Career advancement and professional growth

• Full benefits: medical, dental, vision, and 401(k) with match

• Generous PTO, paid holidays, and company-paid life insurance

• Supportive, clinician-led team culture

• Additional perks: parental leave, employee rewards, discounts, and recognition programs

H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.