Therapy Services Coordinator

Columbia Basin Hospital; Ephrata (WA); Presencial; USD 25.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Flexible Spending Account

Paid time off

Retirement plan with employer match

Life insurance

Employee Assistance Program

Cafe discount

Descripción de la vacante

Columbia Basin Hospital in Ephrata, WA is seeking a Therapy Services Coordinator to serve as the administrative hub of the Rehabilitation Therapy department, coordinating scheduling, admissions, referrals, and care coordination for inpatient and outpatient therapy services.

You will work with therapists, nursing staff, patients, and families to ensure timely access, maintain accurate records, and deliver outstanding customer service in a fast-paced healthcare setting.

Formación

• Minimum of high school diploma or equivalent.
• Experience in a business-related field with emphasis on customer service.
• Prior hospital or clinic experience with exposure to medical terminology and insurance is preferred.

Responsabilidades

• Coordinate registration, scheduling, and admissions for therapy services.
• Schedule, confirm, and adjust appointments to maximize schedules and patient access.
• Maintain accurate patient records and ensure documentation meets regulatory requirements.
• Coordinate referrals, authorizations, and plans of care with providers and clinical staff.
• Prepare schedules and organize documentation to support therapists.

Conocimientos

Customer service

Scheduling

Registration

Phone support

Medical terminology

Educación

High school diploma or equivalent

Herramientas

EHR systems

Descripción del empleo

Enough about us. We’re more interested in you.

Show Map

• Location 200 Nat Washington Way,Ephrata, WA, 98823-1982,United States
• Base Pay $18.14 - $25.40 / Hour
• Job Category Admitting
• Employee Type Full-Time Regular

Contact information

• Name Human Resources
• Phone [phone]

Description

At Columbia Basin Hospital, we are committed to providing exceptional patient care close to home. We are seeking an organized, customer-focused Therapy Services Coordinator to serve as an administrative hub of our Rehabilitation Therapy department. In this role, you will help ensure patients receive timely access to physical, occupational, and speech therapy services by coordinating scheduling, registration, referrals, and departmental operations.

If you enjoy working in a fast-paced healthcare environment, thrive on organization, and take pride in delivering outstanding customer service, we'd love to hear from you.

Position Summary

The Therapy Services Coordinator serves as a primary administrative support for the Therapy Department, ensuring patients receive timely, efficient, and high-quality access to therapy services through admissions, scheduling, registration, and coordination of care. This position works closely with therapists, providers, nursing staff, patients, and families to support both outpatient and inpatient therapy services while maintaining accurate records, coordinating referrals and authorizations, and supporting regulatory compliance.

What You'll Do

• Coordinate registration, scheduling, and admissions for outpatient and inpatient therapy services.
• Schedule, confirm, and adjust appointments to maximize therapist schedules and patient access.
• Maintain accurate patient records and ensure documentation meets payer, regulatory, and organizational requirements.
• Coordinate referrals, insurance authorizations, and Plans of Care with providers and clinical staff.
• Support therapists by preparing schedules, organizing documentation, and coordinating inpatient therapy services.
• Serve as the primary point of contact for patients, families, providers, and staff by answering questions and providing exceptional customer service.
• Perform daily front office operations, including reception, telephone support, report preparation, and departmental record management.
• Collect patient payments and reconcile daily cash and credit card transactions.
• Maintain documentation related to therapy equipment inspections, maintenance, temperature logs, and other regulatory requirements.
• Assist with special projects and other departmental responsibilities as assigned.

Position Highlights

• Medical, dental, and vision insurance option available to elect for employee and family
• Minimum of $2,000 provided with medical plan enrollment to help pay for qualified healthcare expenses
• Flexible Spending Account options to help you save your earnings
• Paid time off for when you need to recharge
• Employer-matched retirement plan after one-year of employment
• Free life insurance and voluntary options
• Employee Assistance Program to provide you with complimentary services
• Cafe discount to ensure you stay nourished

Requirements

• High school diploma or equivalent.
• One year of experience in a business-related field with an emphasis on customer service.
• Prior experience within a hospital or clinic setting with exposure to medical terminology and insurance preferred.
• Familiarity with regulations that protect patient information.
• Ability to deliver excellent customer service while caring for customers from various cultures and age groups.

Summary

Why Join Us?

Our hospital is more than a facility, it’s a vital part of our close-knit central Washington community. We believe in fostering a work culture built on collaboration, mutual respect, and compassion. Here, you're not just clocking in, you’re building relationships and making a lasting impact.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and are committed to creating an inclusive, respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected status.

If you need assistance with the application process or an accommodation during any part of the recruitment process, please contact our Human Resources Department.