Clinic Appointment & Scheduling Specialist

Peachtree Orthopedics; Atlanta (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

Peachtree Orthopedics is seeking an Appointment Coordinator in Atlanta to handle incoming calls, provide information, and transfer calls to the appropriate party. You will pre-register patients, coordinate clinic schedules, and manage physician templates across multiple locations.

The role requires at least two years of customer service experience and familiarity with EMR systems, preferably Athena, and knowledge of orthopedic terminology.

Qualifications

• High school diploma or GED required.
• Minimum of two years of customer service experience required.
• Experience in a medical office call center preferred.
• Knowledge of orthopedic terminology preferred.
• Familiarity with EMR systems (Athena preferred).

Responsibilities

• Answer incoming calls and direct them to the appropriate extensions.
• Assist scheduling team with daily questions arising from scheduling issues.
• Cancel and reschedule clinics as necessary.
• Pre-register new patients with demographic and insurance information.
• Schedule appointments for all locations based on availability and logistics.
• Maintain physician templates and weekly schedules.

Skills

Customer service

Call center experience

Orthopedic terminology

EMR familiarity

Communication skills

Education

High school diploma or GED

Tools

Athena EMR

Job description

Peachtree Orthopedics is seeking an Appointment Coordinator in Atlanta to handle incoming calls, provide information, and transfer calls to the appropriate party. You will pre-register patients, coordinate clinic schedules, and manage physician templates across multiple locations.

The role requires at least two years of customer service experience and familiarity with EMR systems, preferably Athena, and knowledge of orthopedic terminology.