Therapy Front Desk Lead — Patient Care & Scheduling

The Centers for Advanced Orthopaedics LL; Prince Frederick (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer contributions

Paid time off and holidays

Employer-paid life insurance

EAP

Job summary

The Centers for Advanced Orthopaedics LLC is seeking a Therapy Front Desk Coordinator to ensure smooth operations of therapy front desks and provide excellent customer service to all visitors.

You will manage scheduling, billing inquiries, insurance verification, and front desk procedures across CAO therapy locations, supporting site leads and managers. Strong communication and organization are essential in this role.

Qualifications

• High School Diploma or GED required.
• CPR certification required.
• 1+ years in administrative roles, preferably in a medical environment.
• Experience with computers and electronic medical records.
• Strong interpersonal and communication skills.
• Ability to organize, prioritize and manage multiple tasks.
• Proficiency in Windows office technologies (Word, Excel).
• Thorough knowledge of CPT & ICD-10 coding procedures.
• Thorough knowledge of Medicare and third-party billing.
• Thorough knowledge of Workers Compensation insurance.
• Able to work independently.
• Exudes professionalism.
• English language proficiency.

Responsibilities

• Provide quality customer service at the therapy front desk.
• Address scheduling and billing issues and refer to the Site Lead/Manager when needed.
• Verify patient insurance eligibility and obtain pre-authorizations as needed.
• Check in patients and collect copayments and payments for DME and supplies.

Skills

Interpersonal skills

Communication skills

Organization

Education

High School Diploma or GED

CPR for Healthcare Providers

Tools

Windows Office

EMR systems

Job description

The Centers for Advanced Orthopaedics LLC is seeking a Therapy Front Desk Coordinator to ensure smooth operations of therapy front desks and provide excellent customer service to all visitors.

You will manage scheduling, billing inquiries, insurance verification, and front desk procedures across CAO therapy locations, supporting site leads and managers. Strong communication and organization are essential in this role.