Therapy Front Desk Coordinator | Patient Access & Scheduling

The Centers for Advanced Orthopaedics LL

Dunkirk (MD)

On-site

USD 18,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Flexible Spending Account (FSA) and HS

401(k) retirement plan with employer</

Paid time off and paid holidays

Employer-paid life insurance

Disability and additional coverage

EAP

Job summary

The Centers for Advanced Orthopaedics LLC (CAO) is seeking a Therapy Front Desk Coordinator to ensure smooth operations at therapy front desks across CAO locations. You will deliver excellent customer service, manage scheduling, billing, and patient communications, and support site leads and managers.

Ideal candidates bring 1+ year admin experience in medical settings, CPR certification, and proficiency with EMR systems.

Qualifications

High School Diploma or GED required.
CPR for Healthcare Providers certification.
1+ years’ experience in administrative roles, preferably in a medical environment.
Experience with computers and electronic medical records (EMR).
Strong interpersonal skills and ability to collaborate across a decentralized organization.
Ability to organize, prioritize, and manage multiple tasks in a dynamic environment.
Strong oral and written communication skills.
Proficiency in Windows-based office technologies (Word, Excel).
Knowledge of CPT & ICD-10 coding procedures.
Knowledge of Medicare and third-party billing.
Knowledge of Workers Compensation insurance.
Ability to work independently and professionally.
Must read, write, speak English fluently.

Responsibilities

Provide quality customer service to patients, vendors, and others at the front desk.
Address scheduling and billing issues; refer to Site Lead/Manager as needed.
Track visit limits, authorizations, and prescription expirations.
Schedule, cancel, and confirm patient appointments; manage waitlists.
Verify insurance eligibility and obtain pre-authorizations as needed.
Collect payments and manage co-pays and DME before departure.
Distribute and assist with registration paperwork for new patients.
Assist with insurance appeals for extending therapy services.
Obtain signatures for Medicare Plans of Care and Recertifications.
Greet patients and respond to calls and messages hourly.
Complete daily opening/closing procedures.
Run daily/weekly/monthly reports as directed.
Monitor inventory and approve supplies under $300.
Seek ways to improve front desk operations and satisfaction.
Communicate with Site Lead/Director about developments and concerns.
Perform other duties as assigned.