Front Office Lead: Patient Care & Operations Mentor

The Centers for Advanced Orthopaedics LL; Prince Frederick (MD); On-site; USD 28,000 - 40,000; Full time

Job summary

The Centers for Advanced Orthopaedics LLC (CAO) is hiring a Front Office Lead to mentor front office staff and manage communications from patients, providers, and vendors. This role ensures processes align with CAO policies and contributes to efficient patient care across locations.

Reporting to the Administrator, the Front Office Lead oversees front office staff, improves workflows, and supports the front desk in daily operations, billing data collection, and documentation accuracy.

Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of Office experience in healthcare or related area with supervisory experience preferred.
• Proficient knowledge of medical terminology.
• Above average spelling and typing skills.
• Proficiency with Microsoft Office suite of products.
• Experience collaborating across multiple functions.
• Experience innovating in a fast-growing environment and dealing with ambiguity.

Responsibilities

• Assists in designing, implementing, and managing collaborative processes and workflows to support team members and patient care.
• Oversees call queue traffic and data reporting with Front Office Manager.
• Ensures professional communications with patients, visitors, physicians, and third-party vendors.
• Serves as a resource to staff, answering questions and providing training as needed.
• Ensures forms and consent to treat forms are administered and entered correctly by staff.
• Anticipates and handles patient requests within guidelines.
• Performs administrative duties such as filing and updating records.
• Maintains vendor and customer records and documentation.
• Collects and enters information to facilitate payment on claims.
• Maintains accuracy in invoice data and resolves issues with vendors/patients.

Skills

Supervisory experience

Healthcare collaboration

Communication skills

Organization skills

Ambiguity handling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The Centers for Advanced Orthopaedics LLC (CAO) is hiring a Front Office Lead to mentor front office staff and manage communications from patients, providers, and vendors. This role ensures processes align with CAO policies and contributes to efficient patient care across locations.

Reporting to the Administrator, the Front Office Lead oversees front office staff, improves workflows, and supports the front desk in daily operations, billing data collection, and documentation accuracy.