Therapy Front Desk

Orthopedic Centers of Colorado; Superior (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

PTO + Holidays

Life Insurance

Disability Insurance

Accident Insurance

Training & Development

Retirement Plan

Job summary

Orthopedic Centers of Colorado is seeking a Patient Advocate to ensure clinic compliance with HIPAA, OSHA, and fraud-prevention standards while managing pre-registration, patient greetings, and accurate insurance data.

Key duties include eligibility checks, chart corrections, Phreesia validations, and handling phone inquiries to maintain smooth patient flow in a therapy setting.

Qualifications

• Must have at least two years of experience in a healthcare setting.
• Knowledge of medical office procedures required.
• Familiarity with computer systems and office applications.
• Strong grammar, spelling, and punctuation skills.
• Ability to operate business office machines.
• Professional telephone skills are required.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain positive working relationships with patients, staff and the public.

Responsibilities

• Eligibility check for patients.
• Correcting charts and fixing mistakes.
• Phreesia appointment validations, cancellations and reschedules.
• Pre-registration of patients.
• Greet and register patients in a courteous and efficient manner.
• Manage ProviderFlow activities.
• Answer all phone calls and voicemails professionally.
• Verify insurance, demographic information and signatures as needed.

Skills

Healthcare experience

Medical office procedures

Computer systems

Grammar and punctuation

Office machines

Phone etiquette

Reading & following instructions

Interpersonal relationships

Job description

Description

POSITION OVERVIEW:

The Patient Advocate is responsible for ensuring the clinic (Physical/Occupational Therapy) meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives, and the incumbent must apply considerable decision-making and independent judgment in daily activities.

ESSENTIAL FUNCTIONS:

• Eligibility check
• Fixing charts/mistakes
• Phreesia appointment validations; cancellation/reschedules
• Pre-registration
• Recognize, greet and register patients in a polite, prompt and helpful manner
• ProviderFlow
• Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

REQUIRED QUALIFICATIONS AND SKILLS:

• Minimum of two years' experience in healthcare setting
• Knowledge of medical office procedures
• knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

PAY & BENEFITS:

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing
• Most positions offer Monday - Friday work schedules

WORKING CONDITIONS:

• Typical business office environment
• Possibility of local travel
• Constant viewing of computer monitor, mousing and typing
• Frequent standing, walking and sitting
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business are Monday - Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job