Therapy Front Desk

Orthopedic Centers of Colorado; Wisconsin; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Generous PTO and paid holidays

Company-paid life insurance and long‑/

Disability insurance

Internal training and development

Job summary

Orthopedic Centers of Colorado in Wisconsin is seeking a Therapy Front Desk to support clinical operations. The role emphasizes greeting patients, verifying information, handling pre-registration, and ensuring HIPAA and compliance standards are met.

You will manage phone calls, cancellations, eligibility checks, and data entry, maintaining courteous service and accurate records. A minimum of two years in a healthcare setting and solid computer skills are expected.

Qualifications

• Minimum of two years’ experience in healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling and punctuation.
• Skills in operating business office machines.
• Skills in answering the telephone in a professional manner.
• Ability to read, understand and follow oral and written instruction.
• Ability to establish and maintain working relationships with patients, employees and the public.

Responsibilities

• Eligibility check and patient verification.
• Fixing charts/mistakes as needed.
• Phreesia appointment validations; cancellation/reschedules.
• Pre-registration of patients.
• Greet, register and assist patients promptly and politely.
• Handle ProviderFlow processes.
• Answer all phone calls and voice messages professionally.
• Verify insurance, demographics and signatures as needed.

Skills

Healthcare experience

Customer service

Phone etiquette

Communication skills

Education

High school diploma or equivalent

Tools

Office software

Job description

Description

POSITION OVERVIEW

The Therapy Front Desk is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives, and the incumbent must apply considerable decision-making and independent judgment in daily activities.

ESSENTIAL FUNCTIONS

• Eligibility check
• Fixing charts/mistakes
• Phreesia appointment validations; cancellation/reschedules
• Pre-registration
• Recognize, greet, and register patients in a polite, prompt and helpful manner
• ProviderFlow
• Answer all phone calls and voice messages pleasantly and handle patient needs expeditiously
• Verify current informational statuses and collect insurance information, demographic information and signatures as needed

REQUIRED QUALIFICATIONS AND SKILLS

• Minimum of two years’ experience in healthcare setting
• Knowledge of medical office procedures
• Knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

PAY & BENEFITS

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

WORKING CONDITIONS

• Typical business office environment
• Possibility of local travel
• Constant viewing of computer monitor, mousing and typing
• Frequent standing, walking and sitting
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more
• Occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job