Therapy Care Coordinator

Orthopaedic Institute of Dayton; Dayton (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Above market compensation

Benefits package with Day 1 enrollment

Monthly PTO accrual

Job summary

Orthopaedic Institute of Dayton in Dayton, OH is seeking a Full-Time Therapy Care Coordinator to join its Elite Physical Therapy team. The role focuses on welcoming patients, scheduling therapy, and coordinating referrals to ensure efficient patient flow and satisfaction.

The ideal candidate will have 1–2 years in a medical office or PT setting, familiarity with EMR systems, and a solid knowledge of insurance authorizations. Excellent customer service and MS Office skills are valued.

Qualifications

• 1–2 years in a medical office environment preferred.
• 1–2 years in a physical therapy environment preferred.
• Experience with EMR systems preferred.
• Knowledge of insurance authorizations preferred.
• Proficient in Microsoft Office & Outlook.

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone.
• Schedules therapy appointments and coordinates referrals when needed.
• Knowledge of optimizing scheduling for the patient and related appointments.
• Optimizes patient satisfaction by efficient scheduling and room utilization.
• Maintains confidentiality and efficient handling of patient records and information.
• Maintains and updates patient accounts, including personal and financial information.
• Obtains revenue by recording and collecting patient charges.
• Protects patients' rights by keeping information confidential.
• Supports operations by following policies and assisting with related tasks.

Skills

Customer service

Telephone skills

Scheduling

Office software

EMR systems

Insurance authorizations

Tools

EMR systems

Microsoft Office & Outlook

Job description

Orthopaedic Institute of Dayton in Dayton, OH is currently seeking a Full-Time Therapy Care Coordinator.

Our licensed physical therapists provide integrated, state-of-the-art therapy care and rehabilitation to our patients.

We are developing an Elite Physical Therapy team, and our compensation packages reflect this mission:

• Above Market Compensation
• Comprehensive Benefits Package with Day 1 Eligibility
• Excellent, Monthly PTO accrual

Responsibilities and Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Schedule the patient for therapy. If the patient is unable to attend therapy at our clinic (inbound referrals), help find a location that is acceptable to the patient and get the appointment scheduled (outbound referrals).
• Knowledge of optimizing scheduling for the patient and corresponding appointments within the practice.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Verify Benefits and obtain authorization to treat from a variety of medical coverage payors.
• This individual will be decisive, self-driven, and dynamic. Also, willing to be mentored, trained, and developed to achieve high performance and personal satisfaction.
• Other duties as assigned.
• 1-2 years in a medical office environment preferred
• 1-2 years in a physical therapy environment preferred
• Experience with EMR systems preferred
• Knowledge and understanding of insurance authorizations
• Proficient in Microsoft Office & Outlook
• Excellent Customer Service and Telephone skills