Therapy Care Coordinator (Full-Time) at Capital Ortho

Physicians Rehab Solution; Madison (MS); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Day 1 Benefits - Medical, Dental, Vision

Generous PTO Accrual

Job summary

A healthcare provider is seeking a Full-Time Therapy Care Coordinator in Madison, MS. This role involves welcoming patients, scheduling appointments, and maintaining patient accounts. Ideal candidates will have strong customer service skills, organizational abilities, and experience in a medical setting. The position includes day one benefits and opportunities for professional development.

Qualifications

• 1-2 years in a medical office environment preferred.
• 1-2 years in a physical therapy environment preferred.
• Knowledge and understanding of insurance authorizations.

Responsibilities

• Welcome patients and visitors, in person or on the phone.
• Schedule therapy appointments for patients.
• Maintain patient accounts and update personal information.
• Ensure confidentiality of personal and financial information.
• Verify benefits and obtain authorization from medical payors.
• Contribute to team effort by accomplishing related results.

Skills

Customer Service

Telephone skills

Organization

Multi-tasking

Self-motivation

Tools

EMR systems

Microsoft Office

Outlook

Job description

Overview

Capital Ortho Physical Therapy is currently seeking a Full-Time Therapy Care Coordinator in Madison, MS.

• Day 1 Benefits - Medical, Dental, Vision, Long-Term Disability, Life & AD&D
• Generous PTO Accrual

Responsibilities and Duties

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Schedule the patient for therapy. If the patient is unable to attend therapy at our clinic (inbound referrals), help find a location that is acceptable to the patient and get the appointment scheduled (outbound referrals).
• Knowledge of optimizing scheduling for the patient and corresponding appointments within the practice.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Verify Benefits and obtain authorization to treat from a variety of medical coverage payors.
• This individual will be decisive, self-driven, and dynamic. Also, willing to be mentored, trained, and developed to achieve high performance and personal satisfaction.
• Other duties as assigned.
• 1-2 years in a medical office environment preferred
• 1-2 years in a physical therapy environment preferred
• Experience with EMR systems preferred
• Knowledge and understanding of insurance authorizations
• Proficient in Microsoft Office & Outlook
• Excellent Customer Service and Telephone skills

Other Skills Required

• Ability to Multi-Task
• Organized
• Self-Motivated