Therapy Scheduling Coordinator

ORA Orthopedics; Pleasant Valley Township (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

ORA Orthopedics is seeking a Therapy Scheduling Coordinator to arrange physical and orthopedic therapy appointments across multiple clinic locations. You will inform patients about ORA services and therapists, manage the scheduling queue, and verify insurance details while upholding privacy standards.

This full-time role requires excellent communication, teamwork, and the ability to travel between ORA locations as needed.

Qualifications

• High school diploma or equivalent is required.
• Experience in a medical office or therapy clinic scheduling is preferred.
• Familiarity with EMR systems and medical terminology is expected.

Responsibilities

• Schedule patients for physical and orthopedic therapy.
• Provide information about ORA Physical Therapy services and therapists.
• Manage the scheduling queue and track inbound/outbound therapy orders.
• Complete pending insurance verifications.
• Maintain patient confidentiality and HIPAA compliance.
• Coordinate appointments in a friendly and efficient manner.

Skills

Customer service

Appointment scheduling

EMR systems

Medical terminology

Interpersonal communication

Education

High school diploma

Job description

Title: Therapy Scheduling Coordinator

Employment Type: Full Time

Work Hours: Monday through Friday, 8:00am - 5:00pm

City: Bettendorf

State: Iowa

We care about our employees! We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be your best every day.

Position Responsibilities:

In this role, you will schedule patients for physical and orthopedic occupational therapy. The responsibilities for this position include providing patients with information about ORA Physical Therapy services, physical therapists, and what to expect from their physical therapy treatments. You will handle tasks such as tracking and managing inbound and outbound therapy orders, managing the therapy scheduling queue, and completing pending insurance verifications. ORA holds all our staff members accountable for providing high-level care, maintaining patient confidentiality, and complying with all HIPAA rules and regulations. As a Therapy Scheduling Coordinator, you will provide high-level patient care by coordinating and scheduling physical therapy appointments in a friendly and efficient manner.

Requirements:

This position requires a high school diploma or equivalent. Customer service and appointment scheduling experience in a medical office or therapy clinic is preferred. A successful candidate will have familiarity with electronic medical record (EMR) systems and medical terminology. Excellent interpersonal, oral, and written communication skills, as well as the ability to work in a collaborative team environment, are required. This position requires travel to various ORA Physical Therapy clinic locations.

Benefits:

More information about the benefits offered as part of our employment package with ORA Orthopedics is available here: https://flimp.live/ORAOrthopedicsBenefitSummary. Please note that some benefits are dependent upon the position and employment status held.

The pay range displayed for this position represents the pay range for all positions that are classified in this job grade. Individual pay will depend on a wide range of factors such as candidate skills, experience, qualifications, education, location, licensure, certification requirements, and alignment with company benchmarks. It is not typical for an individual to be hired at or near the top of the range for their position; compensation decisions are dependent on the facts and circumstances of each case.

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, physical therapy, outpatient surgery, and more. For more information on our practice, visit our website at www.qcora.com.