Therapy Care Coordinator (FT)

Kansas City Orthopedic Alliance; Lenexa (KS); On-site; USD 42,000 - 54,000; Full time

Job summary

Kansas City Orthopaedic Alliance is opening a new Outpatient Rehab clinic in Lenexa, KS and is seeking a Full-Time Therapy Care Coordinator to welcome patients, schedule therapy sessions, and coordinate referrals. The role emphasizes patient experience, records management, and coordination with therapists and payors.

The ideal candidate will have 1–2 years in a medical office or PT setting, experience with EMR systems, and proficiency in Microsoft Office and Outlook.

Qualifications

• 1-2 years in a medical office environment preferred.
• 1-2 years in a physical therapy environment preferred.
• Experience with EMR systems preferred.
• Knowledge of insurance authorizations.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Schedule the patient for therapy and coordinate referrals/appointments.
• Optimize scheduling for patients and appointments within the practice.
• Maintain patient accounts and records; update personal and financial information.
• Verify benefits and obtain authorization to treat from payors.

Skills

Customer service

Telephone skills

Organization

Multi-tasking

Self-motivated

Microsoft Office

Outlook

EMR systems

Insurance authorizations

Tools

Microsoft Office

Outlook

EMR systems

Job description

Kansas City Orthopaedic Alliance Physical Therapy | Lenexa, KS - Opening November 2026

Kansas Orthopedic Alliance (KCOA) is seeking a Full-Time Therapy Care Coordinator in our new Outpatient Rehab clinic in Lenexa, KS.

At KCOA our licensed physical therapists provide integrated, state-of-the-art therapy care and rehabilitation to our patients.

What We Offer:

• Work-Life Balance: Enjoy a Monday through Friday schedule with no weekends!

Responsibilities and Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Schedule the patient for therapy. If the patient is unable to attend therapy at our clinic (inbound referrals), help find a location that is acceptable to the patient and get the appointment scheduled (outbound referrals).
• Knowledge of optimizing scheduling for the patient and corresponding appointments within the practice.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges.
• Protects patients' rights by maintaining the confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Verify Benefits and obtain authorization to treat from a variety of medical coverage payors.
• This individual will be decisive, self-driven, and dynamic. Also, willing to be mentored, trained, and developed to achieve high performance and personal satisfaction.
• Other duties as assigned.
• 1-2 years in a medical office environment preferred
• 1-2 years in a physical therapy environment preferred
• Experience with EMR systems preferred
• Knowledge and understanding of insurance authorizations
• Proficient in Microsoft Office & Outlook
• Excellent Customer Service and Telephone skills

Other Skills Required:

• Ability to Multi-Task
• Organized
• Self-Motivated

Please note: This position is expected to start in mid-November.

Physicians Rehab Solution provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This position requires a background check and potential drug screen upon acceptance.