Theatre Usher & Front-of-House Support

Csun As; California (MO); On-site; USD 23,281 - 34,935; Part time

Job summary

CSUN is seeking a Customer Service Worker-Usher/Backstage to provide welcoming and efficient service for performances at The Soraya and campus theaters. This on-call, on-site role supports ticketing, seating, safety, hospitality, and clear communication in a fast-paced environment.

Under supervision, you will refer matters to supervisors, assist with scanning tickets, enforce venue policies, and help patrons find seats.

Qualifications

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others.
• Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times.
• Ability to work in a fast-paced environment both independently as well as part of a team, under the pressure of time deadlines.
• Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.

Responsibilities

• Refers matters as required to team supervisor and works across various customer service teams, including Audience Services, Artists Entrance, and/or Production Hospitality.
• Performs customer service duties including scanning or tearing of tickets and distributing programs, and assists patrons with finding their seats and late seating.
• Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre.
• Catering or food service experience is a plus.

Job description

CSUN is seeking a Customer Service Worker-Usher/Backstage to provide welcoming and efficient service for performances at The Soraya and campus theaters. This on-call, on-site role supports ticketing, seating, safety, hospitality, and clear communication in a fast-paced environment.

Under supervision, you will refer matters to supervisors, assist with scanning tickets, enforce venue policies, and help patrons find seats.