Customer Service Worker-Usher/Backstage (Continuous)

The California State University; California (MO); On-site; USD 23,281 - 34,935; Part time

Job summary

The California State University, Northridge (CSUN) invites applications for the position of Customer Service Worker-Usher/Backstage (Continuous), a temporary on-call role supporting events at the Soraya Center and campus theaters.

Under supervision, CSW handles ticketing, seating, program distribution, policy enforcement, and assists patrons. Preferred certifications include CPR/AED/First Aid; experience in catering or food service a plus; strong customer service and teamwork are essential.

Qualifications

• Excellent customer service skills and the ability to manage crowds.
• CPR, AED and/or First Aid certification are preferred.
• Catering or food service experience is a plus.
• Ability to work in a fast-paced, team-based environment.

Responsibilities

• Refers matters to team supervisor and coordinates with Audience Services, Artists Entrance, and Production Hospitality.
• Performs ticket scanning/tearing and distributes programs; assists patrons with seating and late seating.
• Enforces policies on items, food/beverage, and recording devices in the theatre.

Skills

Customer service

CPR/First Aid

Teamwork

Policy enforcement

Job description

Customer Service Worker-Usher/Backstage (Continuous)

Job no: 560142
Work type: Staff
Location: Northridge
Categories: Excluded, Temporary, Part Time, Theatre Arts, On-site (work in-person at business location)

Major Duties

Under the general supervision of the House Manager, the Customer Service Worker (CSW) provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall.

• Refers matters as required to team supervisor and works across various customer service teams, including Audience Services, Artists Entrance, and/or Production Hospitality.
• Performs customer service duties including scanning or tearing of tickets and distributing programs, and assists patrons with finding their seats and late seating.
• Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
• Catering or food service experience is a plus.

Knowledge, Skills, & Abilities

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others.
• Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times.
• Ability to work in a fast-paced environment both independently as well as part of a team, under the pressure of time deadlines.
• Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.
• Classification: 0101 / Helper/Aid / 0
• The anticipated HIRING RATE is $16.90 per hour. The salary range for this classification is: $16.90 - $25.36 per hour.
• HOURS: Intermittent, on-call; hours and schedule vary. May include evenings and weekends.
• This is a Temporary position; end date to be determined.

General Information

• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy . Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.

Advertised: Jul 28 2026 Pacific Daylight Time
Applications close: