Theatre Team Member: Guest Service & POS Pro

Cinemark USA, Inc.; Fort Collins (CO); On-site; USD 2,088,000 - 46,420,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark USA, Inc. is seeking a Team Member to create a welcoming guest experience across concessions, box office, or usher roles. The position requires quick, accurate service and movie knowledge to support promotions, events, and general theatre information.

Responsibilities include greeting guests, operating the POS, checking tickets, and maintaining clean, safe facilities while following MPAA and company policies. The role emphasizes teamwork and exceptional guest service.

Qualifications

• Must be at least 16 years old.
• Friendly, energetic attitude and ability to provide excellent Guest service.
• Ability to communicate in English and work in a team.

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)

Skills

Guest service

Cash handling

Communication

Teamwork

English proficiency

Tools

POS system

Job description

Cinemark USA, Inc. is seeking a Team Member to create a welcoming guest experience across concessions, box office, or usher roles. The position requires quick, accurate service and movie knowledge to support promotions, events, and general theatre information.

Responsibilities include greeting guests, operating the POS, checking tickets, and maintaining clean, safe facilities while following MPAA and company policies. The role emphasizes teamwork and exceptional guest service.