Theatre Guest Experience Pro

Cinemark USA, Inc.; Hadley (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark USA, Inc. is seeking a Team Member to create a welcoming environment for guests and to provide quick, accurate information about movies, events, and pricing. This role may involve Usher, Box Office, or Concession duties depending on staffing needs.

The Team Member will operate the POS system, verify tickets, assist guests, and help maintain a clean, safe theater. Strong English communication and guest service are essential.

Qualifications

• Must be at least 16 years old.
• Food handling training and any local certifications as required.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Ability to communicate effectively in English.
• Excellent guest service and friendly attitude.
• Ability to work in a team and follow directions with urgency.
• Accurate cash handling and basic math.

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Skills

Guest service

Communication

Teamwork

English fluency

Flexible schedule

POS system

Tools

POS system

Job description

Cinemark USA, Inc. is seeking a Team Member to create a welcoming environment for guests and to provide quick, accurate information about movies, events, and pricing. This role may involve Usher, Box Office, or Concession duties depending on staffing needs.

The Team Member will operate the POS system, verify tickets, assist guests, and help maintain a clean, safe theater. Strong English communication and guest service are essential.