Theatre Server & Guest Experience Champion

Roadhouse; Scottsdale (AZ); On-site; USD 32,000 - 43,000; Full time

Job summary

RoadHouse Cinemas in Scottsdale is seeking a Roadie Rep to drive the guest experience from first impression to final goodbye. The role emphasizes upselling and friendly, professional service while maintaining safety standards and theatre cleanliness.

The Roadie Rep acts as a salesperson for menu items, dessert and beverage upsell, and collaborates with team members to ensure guest satisfaction across the theater sections.

Qualifications

• Must obtain Title 4/E-Tips certification and Food Handlers Card within 30 days of hire.
• Previous bussing and server experience preferred.
• Basic math skills required.
• Must be 18 years of age or older.

Responsibilities

• Multitask with a sense of urgency, while maintaining consistency and accuracy.
• Engage in suggestive selling of merchandise, food and drinks.
• Full-cycle guest service from greets, secondary greets, check-backs, to close out.
• Close out all tabs for assigned theatre/sections.
• Acknowledge guests on premises with a friendly hello.
• Use POS and handle credit/gift card transactions.

Skills

Upselling

Customer service

Communication

Education

Title 4/E-Tips certification

Food Handlers Card

Job description

RoadHouse Cinemas in Scottsdale is seeking a Roadie Rep to drive the guest experience from first impression to final goodbye. The role emphasizes upselling and friendly, professional service while maintaining safety standards and theatre cleanliness.

The Roadie Rep acts as a salesperson for menu items, dessert and beverage upsell, and collaborates with team members to ensure guest satisfaction across the theater sections.