Service Manager - Guest Experience & Team Leader

Roadhouse; Sahuarita (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

RoadHouse in Sahuarita, AZ seeks a Service Manager to lead the service departments, including roadie reps and bartenders, ensuring guests experience the highest quality service at the bar, lobby, and auditoriums.

The role doubles as Floor Manager when senior managers are unavailable. Candidates must display leadership, excellent communication, organization, and people skills, and be hands on, ready to work every shift, including weekends and events.

Qualifications

• Must hold Title 4 and Food Handlers card.
• Proficient with Microsoft Office and basic IT tools.
• Strong leadership, communication and coaching abilities.
• Ability to balance guest service, teamwork and profitability.
• Willingness to work varied shifts, including events and weekends.
• Must be legally eligible to work in the U.S.

Responsibilities

• Train and develop service staff to deliver guest-centric hospitality.
• Oversee recruitment and hiring while minimizing turnover.
• Monitor scheduling and payroll accuracy.
• Maintain bar and auditorium service quality and cleanliness.
• Handle disciplinary actions per company policy.
• Prepare weekly inventory reports and cost calculations.

Skills

Leadership

Management

People skills

Training

Guest service

Education

Title 4

Food Handlers card

Tools

Microsoft Office

G Suite

POS systems

Job description

RoadHouse in Sahuarita, AZ seeks a Service Manager to lead the service departments, including roadie reps and bartenders, ensuring guests experience the highest quality service at the bar, lobby, and auditoriums.

The role doubles as Floor Manager when senior managers are unavailable. Candidates must display leadership, excellent communication, organization, and people skills, and be hands on, ready to work every shift, including weekends and events.