Theater Guest Experience Specialist

Roadhouse; United States; On-site; USD 17,000 - 22,000; Full time

Job summary

RoadHouse Cinemas in the United States is seeking an expeditor to lead the guest experience from ticket sales to concessions, running food and drinks, bussing and cleaning. The role requires understanding our culture and educating guests while maintaining professionalism and safety.

You will handle safety protocols, operate POS tablets, upsell merchandise, and coordinate with staff to ensure timely service and guest satisfaction. No prior experience required; barista experience is a plus.

Qualifications

• Basic math skills required.
• Must obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire.
• No previous experience necessary.
• Barista experience is a plus.

Responsibilities

• Multitask with a sense of urgency, while maintaining consistency and accuracy
• Ensure guest safety by following all required safety processes and protocols
• Anticipate guest perception / needs
• Ensure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)
• Answer phones with professionalism, effectively addressing guest questions and concerns
• Know and communicate RHC movie ticket and menu specials
• Conduct ticket sales, knowing when to offer a void or refund.
• Work with guests on website accessibility issues and general website troubleshooting
• Effectively sell merchandise: gift cards, roadie t-shirts, blankets and seasonal promotions
• Engage in professional communications with staff and guests
• Cash handling using tablets and point of sale (POS) systems
• Perform Drink Expo
• Prepare and serve concessions items: popcorn, candy, milkshakes, desserts, fountain drinks and coffee beverages, and all other.
• Maintain product knowledge: product availability, allergy / dietary restrictions and vendor info
• Deliver food and beverages from kitchen and concessions accurately to assigned tables
• Must adhere to liquor laws and alcohol policies
• Pre-bus and keep up with overall cleanliness of theatres.
• Maintain facility cleanliness inside and out; including debris in walk ways, re-setting auditoriums, restrooms, lobby and patio
• Complete side-work as assigned
• Review bathroom cleanliness each time you use it (per training guidelines), and per assigned duties
• Trash removal
• Teamwork, assisting with all other departments as needed.
• Perform other duties as assigned

Skills

Basic math skills

Barista experience

Education

Title 4/eTips certification

Food Handlers Card

Job description

RoadHouse Cinemas in the United States is seeking an expeditor to lead the guest experience from ticket sales to concessions, running food and drinks, bussing and cleaning. The role requires understanding our culture and educating guests while maintaining professionalism and safety.

You will handle safety protocols, operate POS tablets, upsell merchandise, and coordinate with staff to ensure timely service and guest satisfaction. No prior experience required; barista experience is a plus.