Theatre Guest Experience Ambassador

Cinemark USA, Inc.; Mesa (AZ); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking a Team Member to create a welcoming guest experience in our theaters. You will greet guests, operate the POS, verify tickets, and provide information on pricing, events, and movies.

The role may involve cross-functional duties as Usher, Box Office, or Concessionist depending on staffing needs. Ideal candidates are 16+ years old, willing to work evenings, weekends and holidays, with reliable attendance and strong customer service.

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required.
• Availability to work flexible hours which include evenings, weekends, and holidays.
• Requires regular and consistent attendance.
• Has an energetic and friendly attitude during each shift.
• Provides excellent Guest service.
• Interpersonal skills include the ability to communicate with all ages, genders, and personalities.
• Must be able to effectively and regularly converse in and comprehend English.
• Ability to work in a team environment and independently.
• Ability to take and follow direction.
• Responds with a sense of urgency.
• Accurate cash handling and basic math skills.

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark's POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Job description

Cinemark USA, Inc. is seeking a Team Member to create a welcoming guest experience in our theaters. You will greet guests, operate the POS, verify tickets, and provide information on pricing, events, and movies.

The role may involve cross-functional duties as Usher, Box Office, or Concessionist depending on staffing needs. Ideal candidates are 16+ years old, willing to work evenings, weekends and holidays, with reliable attendance and strong customer service.