Theatre Guest Experience Associate

Cinemark USA, Inc.; West Springfield (MA); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark USA, Inc. is seeking a Theatre Team Member to create a welcoming guest experience, operate the ticketing and concession systems, and provide accurate information about movies and events. Flexibility for varying shifts is expected as staffing needs arise.

The role involves assisting guests, handling transactions, and maintaining clean, safe theaters while working cross-functionally as Usher, Box Office, or Concessionist. Excellent communication and teamwork are essential.

Qualifications

• Greet Guests with a smile and provide helpful information.
• Operate POS system and process transactions accurately.
• Direct Guests to seats and verify tickets.
• Explain pricing, events, and theatre policies.
• Respond to guest questions with professional service.
• Maintain theatre cleanliness and safety standards.

Responsibilities

• Greets Guests with a smile in a timely and professional manner.
• Operates Cinemark’s POS system for all transactions completed on assigned register.
• Verifies tickets at podium and directs Guests to an auditorium.
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy.
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information.
• Responds to phone calls and questions from Guests in a professional and quality customer service manner.
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Skills

Guest service

Cash handling

English proficiency

Interpersonal skills

Teamwork

Communication

Job description

Cinemark USA, Inc. is seeking a Theatre Team Member to create a welcoming guest experience, operate the ticketing and concession systems, and provide accurate information about movies and events. Flexibility for varying shifts is expected as staffing needs arise.

The role involves assisting guests, handling transactions, and maintaining clean, safe theaters while working cross-functionally as Usher, Box Office, or Concessionist. Excellent communication and teamwork are essential.