Theatre Front-of-House Lead (Part-Time)

Viterbo University; La Crosse (WI); On-site; USD 17,000 - 28,000; Part time

Job summary

Viterbo University Fine Arts Center is seeking a part-time Assistant House Manager to support front-of-house operations for performances and events across venues in La Crosse, Wisconsin. This role aims to ensure a safe, welcoming, and professional experience for patrons, artists, volunteers, staff, and guests.

Qualifications include a high school diploma and two+ years in customer service; experience in performing arts is preferred.

Qualifications

• High school diploma or equivalent required.
• Two or more years of face-to-face customer service experience.
• Experience in performing arts theater is preferred but not required.
• Ability to work Part-Time, on call/as needed; schedule may include evenings, weekends, and holidays

Responsibilities

• Assist with house management services for presenting series performances, Conservatory productions, university lectures, academic events, recitals, and external rental events.
• Open, prepare, and close lobby and front-of-house areas before and after events, including preparing scanners, radios, and other necessary event materials.
• Provide leadership and work direction to ushers, student staff, greeters, merchandise sellers, and other front-of-house personnel.
• Conduct pre-event usher meetings and ensure staff and volunteers understand event expectations, safety rules, emergency procedures, and patron service protocols.
• Oversee front-of-house operations during performances, including lobby coverage, event start timing in coordination with production staff, intermission support, merchandise sales or settlement, and building closeout.
• Respond promptly and courteously to patron concerns, accessibility needs, and customer service issues while upholding university policies and Fine Arts Center expectations.
• Work with Box Office staff to help ensure patrons with accessibility needs are accommodated.
• Support the safety, comfort, and enjoyment of patrons by remaining visible, attentive, flexible, and professional throughout events.
• Coordinate and execute emergency and evacuation procedures when necessary.
• Make pre-show or intermission announcements when needed.
• Perform other duties as assigned by the Rental and Operations Manager, or Director of the Fine Arts Center.

Skills

Customer service

Communication

Public speaking

Leadership

Education

High school diploma or equivalent

Job description

Viterbo University Fine Arts Center is seeking a part-time Assistant House Manager to support front-of-house operations for performances and events across venues in La Crosse, Wisconsin. This role aims to ensure a safe, welcoming, and professional experience for patrons, artists, volunteers, staff, and guests.

Qualifications include a high school diploma and two+ years in customer service; experience in performing arts is preferred.