Theatre Floor Staff: Box Office, Concession & Usher

Landmark Theatres; Cambridge (MA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Free movies

Free popcorn and soda

50% off concessions

Medical and Dental benefits*

401(k) retirement with company match*

After initial eligibility period

Job summary

Landmark Theatres in California is seeking floor staff to deliver a sophisticated entertainment experience through exceptional customer service. Roles may include box office, concession, usher, or kitchen, with availability nights, weekends, and holidays required. You will greet customers, assist with seating, handle POS transactions, and uphold safety and cleanliness standards while supporting accessibility devices. Fantastic benefits include free movies, free popcorn and soda, and more.

Qualifications

• Must be at least 16 or 18 years old.
• Committed to providing exceptional customer service.
• Good verbal communication skills.
• Accurate cash handling and math skills.
• Must be available during peak business hours (Nights, Weekend, and Holidays).
• Ability to work in a fast-paced environment.
• Ability to interact with the public and provide high level of customer service.
• Ability to work independently.
• Ability to lift 50 pounds and stand for a long period of time.
• Ability to comply with attendance and dress code policy.
• Ability to operate various concession and kitchen equipment. Please check with the Theatre Manager for specific types of equipment

Responsibilities

• Greet and welcome each customer
• Auditorium Announcements (greeting, promotions, and safety information)
• Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas
• Assist customers with locating a seat or their assigned seat
• Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium
• Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior
• Reports safety and security concerns to management (trip hazards, lights outs, broken seats)
• Knowledgeable of amenities associated with each film
• Issues/assists customers with hard of hearing and closed caption devices (in‑theatre set up)
• Light Janitorial support

Skills

Customer service

Cash handling

Verbal communication

Fast-paced environment

Public interaction

Job description

Landmark Theatres in California is seeking floor staff to deliver a sophisticated entertainment experience through exceptional customer service. Roles may include box office, concession, usher, or kitchen, with availability nights, weekends, and holidays required. You will greet customers, assist with seating, handle POS transactions, and uphold safety and cleanliness standards while supporting accessibility devices. Fantastic benefits include free movies, free popcorn and soda, and more.