Theatre Concessions & Guest Service Pro

Coming Attractions Theatres, Inc.; Astoria (OR); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Free Movies and Game Play

Discounted Concessions Items

401(k)

Flexible Schedules

Employee Discounts

Health Insurance including Dental

Vision

Life

Accident

Critical Illness and Hospitalization

Job summary

Coming Attractions Theatres, Inc. is seeking a Part-time Theatre Floor Staff to deliver quality guest service at the ticket and concession counters while keeping the theatre clean.

You will engage guests, handle sales, stock and maintain cleanliness, inform guests of promotions, and assist in crowd control and safety as needed. Flexible scheduling and benefits are available for this role.

Qualifications

• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• Ability to follow oral and written instructions.
• Ability to speak effectively before groups of customers or employees of the organization.
• Good communication and interpersonal skills, plus customer service skills.
• Ability to work effectively with a team.
• Ability to perform basic math and cash handling duties.
• Operate a register and/or computer or be willing to train, be honest and reliable, self-motivated, dependable and positive in customer relations with multi-tasking ability.

Responsibilities

• Engage guests, make eye contact, smile, provide quick, efficient service and give full attention.
• Keep the box and concession area clean, organized and well-stocked.
• Inform guests of special promotions and savings.
• Process sale of tickets and concession items, assemble food items, operate POS terminals and make change.
• Offer additional products to complement guest orders.
• Maintain adequate cash funds and notify manager if cash drops are needed.
• Conduct theatre checks every 30-45 minutes for hopping, theft or vandalism.
• Keep track of seating in crowded auditoriums and know available seats.
• Perform routine theatre checks outside the building in all weather for cleanliness, vandalism or loitering.
• Ensure theatres and restrooms are empty at night; conduct crowd control.
• Enforce all company policies and procedures (MPAA, etc.).
• Prepare concession stand for opening/closing, track inventory and spoilage.
• General theatre cleaning and tasks as directed by the Manager on duty.
• Handle minor customer complaints; call manager if needed.

Skills

Guest service

Cash handling

Teamwork

Communication

Job description

Coming Attractions Theatres, Inc. is seeking a Part-time Theatre Floor Staff to deliver quality guest service at the ticket and concession counters while keeping the theatre clean.

You will engage guests, handle sales, stock and maintain cleanliness, inform guests of promotions, and assist in crowd control and safety as needed. Flexible scheduling and benefits are available for this role.