Theatre Assistant Manager: Lead Service & Guest Experience

Marcus Theatres Corporation; Chicago Heights (IL); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Free Movies

Free Meals

Paid Uniforms

Associate College Scholarship Program

Job summary

Marcus Theatres in Illinois-Chicago Heights is seeking an Assistant Manager to lead teams in a busy cinema environment. This part-time role emphasizes guest service, coaching and collaboration with theatre and corporate leadership to keep operations smooth.

You will supervise associates, hire and train, and drive guest satisfaction while maintaining safety and high standards. The position offers competitive wages, benefits for eligible staff, and opportunities to grow within a family-like

Qualifications

• Positive attitude, strong work ethic, and excellent communication skills.
• Ability to work in a high-volume, fast-paced, team-focused environment.
• Passionate about coaching associates to provide exceptional guest service.

Responsibilities

• Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
• Supervise, motivate, reward and coach associates.
• Execute systems and processes that keep the theatre running smoothly.
• Assist with hiring, training and associate development.
• Evaluate key performance indicators to drive guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic into the theatre.
• Follow direction of the theatre and corporate management teams.

Skills

Guest service

Team leadership

Communication skills

Coaching

Job description

Marcus Theatres in Illinois-Chicago Heights is seeking an Assistant Manager to lead teams in a busy cinema environment. This part-time role emphasizes guest service, coaching and collaboration with theatre and corporate leadership to keep operations smooth.

You will supervise associates, hire and train, and drive guest satisfaction while maintaining safety and high standards. The position offers competitive wages, benefits for eligible staff, and opportunities to grow within a family-like