Theater Usher — Guest Experience & Safety

OPERA America, Inc.; Chicago (IL); Sur place; USD 28 000 - 30 000; Temps partiel

Résumé du poste

Lyric Opera of Chicago in Chicago, IL is seeking ushers to serve as the first point of contact for patrons, directing them to seats, distributing programs, and answering questions about Opera House facilities and productions.

This part-time, non-exempt position requires a high school diploma or GED, strong customer service, professional appearance, and the ability to work afternoons, evenings, and weekends. Ushers must be able to stand for long periods and assist patrons during emergencies.

Qualifications

• Education: high school diploma or GED required.
• Effective customer service orientation, professional appearance, and “team player” qualities are essential.
• Ability to operate a computer keyboard, mouse, telephone, and other office equipment.
• Ability to work in a dark theater and stand for long periods.

Responsabilités

• Demonstrate leadership in accordance with Lyric’s mission and vision.
• Provide exceptional customer service at all times.
• Efficiently direct patrons to their ticketed seats, distribute programs and respond to general inquiries about Opera House facilities and/or productions.
• Effectively implement required safety procedures and assist patrons in emergencies.
• Ensure that security procedures are consistently followed, including monitoring assigned house exits and alerting supervisory or security personnel of problems.
• As the business evolves, so may this role; these duties may change as Lyric’s leadership identifies the need at any time.

Connaissances

Customer service

Professional appearance

Team player

Communication skills

Standing for long periods

Formation

High school diploma or GED

Outils

Computer skills

Description du poste

Lyric Opera of Chicago in Chicago, IL is seeking ushers to serve as the first point of contact for patrons, directing them to seats, distributing programs, and answering questions about Opera House facilities and productions.

This part-time, non-exempt position requires a high school diploma or GED, strong customer service, professional appearance, and the ability to work afternoons, evenings, and weekends. Ushers must be able to stand for long periods and assist patrons during emergencies.