Front-of-House Guest Experience Associate

Met Opera; New York (NY); Hybrid; USD 21.000 - 34.000; Teilzeit

Zusammenfassung

The Metropolitan Opera is seeking an Usher for a part-time, performance-call role at Lincoln Center. Ushers welcome guests, provide friendly, detailed assistance, and distribute Playbills throughout events.

Key requirements include flexible availability for matinee, evening, and weekend performances; strict adherence to house policies; ability to operate ticket-scanning devices; and clear communication with Performance Managers and colleagues to ensure a safe, enjoyable experience for thousands

Qualifikationen

• Proven hospitality experience with an outgoing and a warm, welcoming manner.
• Excellent interpersonal skills and consistently clear, positive communication.
• Ability to multitask and solve problems in a fast-paced environment serving thousands of guests at each performance.
• Adaptability and willingness to quickly learn and implement new front-of-house procedures and technology, including updates to safety protocols.
• Flexible availability to work matinee, evening, and weekend performances.
• Employees who become regular Ushers are required to join the union.

Aufgaben

• Guest Interaction and Communication: Welcome guests attending events and performances at The Met.
• Deliver exceptional guest service in every interaction with patrons, guests, and colleagues.
• Distribute Playbills and other printed materials as needed.
• Provide accurate information about events and performances, including directions within and outside the auditorium, activities throughout the Opera House, and attractions on the Lincoln Center campus.
• Audience Operations and Safety: Enforce house policies—including entry, exit, late seating, and photography rules—and control access to performance areas.
• Operate ticket-scanning devices and accurately read and interpret ticket information.
• Open, close, and hold entrance doors to the auditorium.
• Use electronic communication equipment to remain in contact with Performance Managers and follow direction as needed.
• Monitor guests throughout events and immediately report emergencies to supervisory and/or security staff.

Kenntnisse

Guest service and communication

Judgment and adaptability

Jobbeschreibung

The Metropolitan Opera is seeking an Usher for a part-time, performance-call role at Lincoln Center. Ushers welcome guests, provide friendly, detailed assistance, and distribute Playbills throughout events.

Key requirements include flexible availability for matinee, evening, and weekend performances; strict adherence to house policies; ability to operate ticket-scanning devices; and clear communication with Performance Managers and colleagues to ensure a safe, enjoyable experience for thousands