Patron Experience Usher & Door Scanner

Lyric Opera of Chicago; Chicago (IL); On-site; USD 37,000 - 50,000; Part time

Job summary

Lyric Opera of Chicago is seeking Ushers to be ambassadors for Lyric Opera of Chicago by providing service as the first point of contact for our patrons who visit the theater. This Usher will provide professional customer service to guests by directing patrons to their correct seats, answering questions, and resolving patron issues.

The Usher must be professional in appearance and demeanor and possess great communication skills.

Qualifications

• High school diploma or GED required.
• Effective customer service orientation, professional appearance, and “team player” qualities are essential.

Responsibilities

• Demonstrate leadership in accordance with Lyric’s mission and vision.
• Provide exceptional customer service at all times.
• Efficiently direct patrons to their ticketed seats, distribute programs and respond to general inquiries about Opera House facilities and/or productions.
• Effectively implement required safety procedures and assist patrons in emergencies, including (but not limited to): patron accidents, house evacuations, or related incidents that mayoccur.
• Ensure that security procedures are consistently followed, including monitoring assigned house exits and maintaining an awareness of crowd management issues to alert supervisory or security personnel of problems.
• As the business evolves, so may this role. These duties may change as Lyric’s leadership identifies the need at any time.

Skills

Customer service

Professional appearance

Team player

Education

High school diploma or GED

Job description

Lyric Opera of Chicago is seeking Ushers to be ambassadors for Lyric Opera of Chicago by providing service as the first point of contact for our patrons who visit the theater. This Usher will provide professional customer service to guests by directing patrons to their correct seats, answering questions, and resolving patron issues.

The Usher must be professional in appearance and demeanor and possess great communication skills.