Theater Services Manager — Guest Experience & Ops

Cinépolis USA; Flower Mound (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discount

Milestone rewards

Job summary

Cinépolis USA seeks a Service Manager to lead daily operations across our Flower Mound theater. You will supervise the service model, auditorium ticket sales, and guest experience, while ensuring cleanliness, safety, and proper maintenance.

Interview, hire, onboard and train hourly staff, and develop teams for peak periods. Qualified candidates will have restaurant management experience, ServSafe and Alcohol certification, and strong leadership and analytical skills to optimize staffing and

Qualifications

• High School Diploma or equivalent required; Bachelor's degree in Business Management, Hospitality, or related field preferred.
• 1+ years of restaurant management experience and 2+ years of supervisory experience preferred.
• Restaurant knowledge, including inventory control and operations; ServSafe and Alcohol certification required.
• Stand/walk for extended periods; ability to work evenings, weekends, and holidays.

Responsibilities

• Manage and supervise the service model, auditorium ticket sales, and guest experience.
• Ensure facilities are clean, safe and in proper working order per policy.
• Perform opening, mid and closing operation duties.
• Interview, hire, onboard and train hourly staff; develop and cross-train teams.
• Schedule staffing with HotSchedules; ensure shifts are covered and prepared.
• Safety and security ambassador for managers and team members.
• Oversee theater maintenance, seating comfort, and guest satisfaction.
• Assist with private events; monitor KPI boards and daily sales goals.

Skills

Proven leadership

Strong communication

Time management

Guest service

Decision making

Team motivation

Budget awareness

Education

High School Diploma

Bachelor's degree in Business Management or Hospitality

Tools

HotSchedules

LMS

Job description

Cinépolis USA seeks a Service Manager to lead daily operations across our Flower Mound theater. You will supervise the service model, auditorium ticket sales, and guest experience, while ensuring cleanliness, safety, and proper maintenance.

Interview, hire, onboard and train hourly staff, and develop teams for peak periods. Qualified candidates will have restaurant management experience, ServSafe and Alcohol certification, and strong leadership and analytical skills to optimize staffing and