Theater Operations & Guest Experience Manager

The Jewish Community Center of Greater Baltimore; Owings Mills (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Complimentary JCC membership

Job summary

The Jewish Community Center of Greater Baltimore is seeking an Operations Manager for the Gordon Center. You will oversee front-of-house operations, box office management, rental coordination, hospitality, and event execution to deliver welcoming and safe experiences for patrons, renters, artists, and guests.

Reporting to the Director of Operations, you will lead house managers, coordinate staff, manage ticketing and reporting, and support administrative duties, budgets, and event dashboards as

Qualifications

• Strong leadership skills with the ability to motivate staff.
• Excellent communication skills and high level of customer service.
• Ability to work effectively in a fast-paced performing arts environment.
• Evening and weekend availability may be required based on event schedules.

Responsibilities

• Coordinate front-of-house staffing for performances, rentals, and events.
• Oversee box office operations and assist patrons with questions and issues.
• Support rental coordination and hospitality for artists, presenters, renters, VIPs, and guests.
• Assist with administrative tasks and reporting related to events and operations.

Skills

Leadership

Customer service

Communication

Event coordination

Job description

The Jewish Community Center of Greater Baltimore is seeking an Operations Manager for the Gordon Center. You will oversee front-of-house operations, box office management, rental coordination, hospitality, and event execution to deliver welcoming and safe experiences for patrons, renters, artists, and guests.

Reporting to the Director of Operations, you will lead house managers, coordinate staff, manage ticketing and reporting, and support administrative duties, budgets, and event dashboards as