Theatre Operations & Front‑of‑House Lead

Jewish Community Center; Owings Mills (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Complimentary membership

Job summary

The Jewish Community Center of Greater Baltimore is seeking an Operations Manager to oversee front-of-house operations, box office management, rentals, hospitality, and event execution at the Gordon Center. You will work closely with the Director of Operations and GM to ensure welcoming, professional, and safe experiences for patrons and artists.

Responsibilities include scheduling staff, coordinating events, managing ticketing, and supporting budget and administrative tasks.

Qualifications

• Leadership or supervisory experience in front-of-house operations.
• Ability to manage box office, rentals, and hospitality.
• Excellent customer service and communication skills.
• Evening and weekend availability is required.

Responsibilities

• Oversee front-of-house operations, staff scheduling and supervision.
• Manage day-of-show box office operations, ticketing, and reporting.
• Coordinate rental events from planning to post-event follow-up.
• Lead hospitality for performances, rentals, and special events.
• Support concessions operations and staffing as needed.
• Provide administrative support, dashboards, and budget assistance.

Skills

Leadership

Interpersonal skills

Communication

Organizational skills

Time management

Customer service

Safety awareness

Tools

Secutix

Salesforce

Job description

The Jewish Community Center of Greater Baltimore is seeking an Operations Manager to oversee front-of-house operations, box office management, rentals, hospitality, and event execution at the Gordon Center. You will work closely with the Director of Operations and GM to ensure welcoming, professional, and safe experiences for patrons and artists.

Responsibilities include scheduling staff, coordinating events, managing ticketing, and supporting budget and administrative tasks.