Customer Service Representative (Full-Time)

Sight & Sound Brand; Grapevine (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Sight & Sound is seeking a Customer Service Representative (Full-Time) at Lancaster Theater in PA to assist guests and process reservations via the Contact Center and Box Office. You will deliver high-quality service, handle calls, and support sales and policies as directed by leadership.

Shifts include early 8:15-5:00 and late 10:45-7:30, five of six days, totaling 40 hours weekly. Candidates should communicate clearly, stay calm under pressure, and learn our ticketing and collaboration tools.

Qualifications

• Solid typing skills.
• Excellent written and verbal communication.
• Strong interpersonal skills.
• Ability to stay calm and rational under pressure in a fast-paced environment.
• Willingness, desire and ability to learn and serve.
• Ability to think critically and problem-solve with leadership.

Responsibilities

• Provide the highest level of customer service to guests and potential guests.
• Assist guests over the phone and in person at the Box Office as needed.
• Learn and use computer systems such as Showtix, Teams, Outlook, SharePoint, Talkdesk.
• Communicate clearly with leadership and team across locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Support the culture and follow sales policies and procedures.
• Perform other duties as assigned.

Skills

Typing

Written communication

Verbal communication

Interpersonal skills

Calm under pressure

Willingness to learn

Education

High school or better

Job description

Customer Service Representative (Full-Time)

Job Category: Guest Services

Requisition Number: CUSTO002724

• Posted : September 17, 2026
• Full-Time

Locations

Showing 1 location

Lancaster Theater
Ronks, PA 17572, USA

Description

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christto tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Customer Service Representatives is responsible for providing the highest quality of customer service for guests and potential guests who are seeking information and/or booking reservations for Sight & Sound through the Contact Center or theatre Box Office.

The Contact Center is operational six days a week in which Customer Service Representatives will work five out of the six days. This role has two variable shifts, which includes an early shift and a late shift. The early shift schedule is 8:15 am to 5:00 pm Monday through Saturday, and the late shift schedule is 10:45 am to 7:30 pm Tuesday through Saturday. Customer Service Representatives work a combination of these shifts throughout the week, including some Saturdays. Lastly, the expectation is that the employee will work 40 hours per week.

• Administer the highest level of quality Customer Service. For all Customer Service Representatives, this will include assisting guests over the phone. For Customer Service Representatives working in the Box Office, this will include assisting guests in person.
• Professionally and graciously meet customers’ needs when addressing difficult problems or situations.
• Learn and utilize appropriate computer systems including Showtix (our ticketing software), Microsoft Teams, Outlook, SharePoint, Talkdesk (our phone & webchat system), etc.
• Communicate clearly and efficiently with leadership and the broader team in both locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Demonstrate and support the culture of Sight & Sound in interactions with both guests and team members.
• Administer and remain informed with sales and business policies and procedures decided upon by leadership.
• All other duties as assigned.

Prerequisites:

• Solid typing skills
• Excellent written and verbal communication, and excellent interpersonal skills
• Ability to remain calm and rational under the pressure and time demands in a fast-paced environment
• A willingness, desire, and ability to learn and serve
• Ability to think critically and problem-solve in partnership with leadership

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Qualifications

Behaviors

Preferred

Team Player

: Works well as a member of a group

Leader

: Inspires teammates to follow them

Enthusiastic

: Shows intense and eager enjoyment and interest

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Education

Preferred

High School or better.

Experience

Preferred

Less than 2 years:

Customer Service Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.