Customer Service Representative (Part-Time)

Sight-; Strasburg Township (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Sight & Sound is seeking a part-time Customer Service Representative to assist guests with information and reservations at the Lancaster Theater in Ronks, PA. The role requires strong communication and a calm, customer-focused approach in a fast-paced environment.

The schedule runs 9:00 AM to 3:00 PM, Monday through Friday, up to 28 hours per week. Candidates should be proficient with ticketing systems and office software to support a high level of guest service.

Qualifications

• Excellent written and verbal communication skills.
• Solid typing skills.
• Ability to stay calm under pressure in a fast-paced environment.
• Willingness to learn and serve.
• Ability to think critically and problem-solve with leadership.

Responsibilities

• Provide the highest quality customer service over the phone and in person for guests and potential guests.
• Assist guests with information and/or reservations for Sight & Sound through the Contact Center or theatre Box Office.
• Learn and utilize computer systems including Showtix, Microsoft Teams, Outlook, SharePoint, Talkdesk, etc.
• Communicate clearly and efficiently with leadership and the broader team in both locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Demonstrate and support the culture of Sight & Sound in interactions with guests and team members.
• Administer and remain informed with sales and business policies and procedures decided upon by leadership.
• All other duties as assigned.

Skills

Typing

Communication

Customer service

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

Showtix

Microsoft Teams

Outlook

SharePoint

Talkdesk

Job description

Customer Service Representative (Part-Time)

Job Category: Guest Services

Requisition Number: CUSTO002725

• Posted : September 16, 2026
• Part-Time

Locations

Showing 1 location

Lancaster Theater
Ronks, PA 17572, USA

Description

Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christto tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.

The Customer Service Representatives are responsible for providing the highest quality of customer service for guests and potential guests who are seeking information and/or booking reservations for Sight & Sound through the Contact Center or theatre Box Office.

The schedule for the Part-Time Customer Service Representative position is 9:00 AM through 3:00 PM on Mondays-Fridays. The expectation is that the employee will work up to 28 hours per week.

• Administer the highest level of quality Customer Service. For all Customer Service Representatives, this will include assisting guests over the phone. For Customer Service Representatives working in the Box Office, this will include assisting guests in person.
• Professionally and graciously meet customers’ needs when addressing difficult problems or situations.
• Learn and utilize appropriate computer systems including Showtix (our ticketing software), Microsoft Teams, Outlook, SharePoint, Talkdesk (our phone & webchat system), etc.
• Communicate clearly and efficiently with leadership and the broader team in both locations.
• Complete daily tasks related to guest reservations in a timely manner.
• Demonstrate and support the culture of Sight & Sound in interactions with both guests and team members.
• Administer and remain informed with sales and business policies and procedures decided upon by leadership.
• All other duties as assigned.

Prerequisites:

• Solid typing skills
• Excellent written and verbal communication, and excellent interpersonal skills
• Ability to remain calm and rational under the pressure and time demands in a fast-paced environment
• A willingness, desire, and ability to learn and serve
• Ability to think critically and problem-solve in partnership with leadership

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Behaviors

• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Education

High School or better.

Experience

• Less than 2 years: Customer Service Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.