The UPS Store – Store Manager

The UPS Stores of Medina; Medina (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Paid time off

Training & development

Employee discounts

Advancement opportunities

Job summary

The UPS Store in Medina, Ohio, seeks a Store Manager to lead day-to-day operations, deliver exceptional service, and drive sales growth. You will develop a high-performing team, manage labor and expenses, and ensure operational excellence in a high-volume location. This role reports to the Owner and requires strong financial acumen and hands-on leadership.

You will lead a team, monitor KPIs, and uphold brand standards while expanding services such as print, mailbox, packaging, and freight.

Qualifications

• Experience leading teams in a retail/shipping/printing or service environment.
• Strong financial acumen with responsibility for operating expenses.
• Exemplary communication and customer service skills.
• Ability to recruit, train, coach, and develop staff.

Responsibilities

• Oversee daily store operations, opening/closing, cash handling and compliance.
• Recruit, hire, train, coach, schedule, and develop associates.
• Create labor schedules balancing service with payroll efficiency.
• Monitor KPIs such as sales, gross margin, labor %, printing revenue, mailbox growth, and customer satisfaction.
• Drive growth in print, mailbox, packaging, freight, and business services.
• Maintain inventory control and vendor relationships.
• Resolve customer concerns while maintaining world-class service.
• Ensure store appearance, safety, cleanliness, and brand standards.

Skills

Leadership

Customer service

Financial management

Staff development

Operations management

Communication

Multitasking

Job description

The UPS Store – Store Manager

Location: Medina, Ohio
Employment Type: Full-Time, Exempt
Reports To: Owner

Position Summary

Lead the day-to-day operations of a high-volume The UPS Store location while delivering exceptional customer service, developing a high-performing team, driving sales growth, controlling labor and operating expenses, and ensuring operational excellence. The Store Manager is accountable for financial performance, associate development, quality standards, and franchise compliance.

Key Responsibilities

• Manage all daily store operations, opening/closing procedures, cash handling, and operational compliance.
• Recruit, hire, train, coach, schedule, and develop associates.
• Create labor schedules that balance customer service with payroll efficiency.
• Monitor KPIs including sales, gross margin, labor %, printing revenue, mailbox growth, and customer satisfaction.
• Drive growth in print, mailbox, packaging, freight, and business services.
• Maintain excellent inventory control and vendor relationships.
• Resolve customer concerns professionally while maintaining world-class service.
• Ensure store appearance, safety, cleanliness, and brand standards.

Qualifications

• 3+ years of experience in retail, shipping, printing, or service management.
• Prior leadership with responsibility for hiring, scheduling, coaching, and performance management.
• Strong financial acumen with experience managing operating expenses.
• Excellent communication, customer service, and conflict-resolution skills.
• Ability to multitask in a fast-paced environment.
• Experience with The UPS Store operations is strongly preferred.

Success Measures

• Sales growth across all service lines
• Labor cost control while maintaining service levels
• Customer satisfaction and online reviews
• Employee retention and development
• Operational accuracy and franchise compliance

Benefits

Competitive salary, Performance bonus opportunity, Paid time off, Training and professional development, Employee discounts, Advancement opportunities

Why Join Us?

We operate customer-focused UPS Store locations with a strong emphasis on teamwork, operational excellence, and continuous improvement. We are looking for a hands‑on leader who enjoys developing people, improving processes, and growing a successful business.