Retail Manager

The UPS Store; Grand Rapids (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

The UPS Store in Grand Rapids, MI seeks a full-time Retail Manager to oversee daily store operations, cash handling, inventory, and a safe, organized environment.

You will lead and coach a team, ensure high-quality customer service, resolve issues, and drive sales across printing, packaging, shipping, mailbox services, and related products. Weekends and holidays are off.

Qualifications

• High school diploma or equivalent required.
• Experience in retail or service-oriented environments preferred.
• Strong communication and customer service skills are essential.
• Ability to coach, schedule, and provide performance feedback.
• Flexibility to stand for extended periods and lift packages as needed.

Responsibilities

• Oversee daily store operations and ensure a clean, safe environment.
• Manage opening and closing procedures, cash handling, and inventory control.
• Lead, coach and schedule team members to achieve targets.
• Drive sales across printing, packaging, shipping, mailbox services, and related products.
• Monitor performance metrics and implement promotional initiatives.

Skills

Strong communication

Customer service

Team management

Sales skills

Cash handling

Inventory control

POS systems

Retail operations

Education

High School Diploma or Equivalent

Tools

POS Systems

Job description

Monday - Friday 11am - 8pm Full Time Management Position Weekends and Holidays off

Company Description

The UPS Store is the nation’s largest retail network of locally owned shipping, postal, printing, and business service centers, with more than 5,500 locations across North America. As a wholly owned subsidiary of UPS, The UPS Store, Inc. supports franchise locations that provide consumers and small businesses with convenient one-stop access to printing, packaging, shipping, mailbox services, moving supplies, and other in-center services. The brand has been recognized as the No. 1 Postal & Business Services franchise for 31 consecutive years by Entrepreneur Magazine and is consistently honored for its strong support of military veterans and excellence in retail. The UPS Store offers franchise ownership opportunities throughout the U.S. and Canada, including national funding options for qualified candidates. Prospective owners can explore how to “be your own boss” and learn more about franchise opportunities online.

Role Description

The Retail Manager is a full-time, on-site role located at The UPS Store in Grand Rapids, MI. This role is responsible for overseeing daily store operations, including opening and closing procedures, cash handling, inventory management, and maintaining a clean, organized, and safe environment. The Retail Manager leads and coaches team members, ensures high-quality customer service, and resolves customer issues to support positive experiences and repeat business. Responsibilities include driving sales of printing, packaging, shipping, mailbox services, and other products, monitoring store performance metrics, and implementing promotional initiatives. The Retail Manager also handles scheduling, basic HR functions, and ensures compliance with company policies, brand standards, and operational guidelines.

Qualifications

Strong Communication and Customer Service skills to interact effectively with customers, team members, and leadership. Ability to promote Customer Satisfaction through problem-solving, professional demeanor, and attention to service quality. Team Management experience, including coaching, scheduling, and performance feedback. Sales skills to drive revenue growth across printing, packaging, shipping, mailbox, and related services. Basic business and retail operations knowledge, including cash handling, inventory control, and point-of-sale systems. Prior experience in retail, hospitality, or service-oriented environments is preferred. High school diploma or equivalent required; post-secondary education in business or a related field is a plus. Ability to stand for extended periods, lift packages within reasonable weight limits, and work flexible hours, including weekends.