The Melrose Georgetown Hotel Front Desk Agent

Pier House; Washington, Northern (District of Columbia, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

The Melrose Georgetown Hotel in Washington, DC is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with reservations and special requests. You will efficiently post charges, manage daily transactions, and maintain familiarity with the front desk system.

This role requires a professional demeanor, accuracy, and strong guest service skills. Hourly pay is provided, with opportunities to contribute to a vibrant boutique hotel experience in Foggy Bottom close to

Qualifications

• Experience in hotel front desk operations.
• Ability to handle charges and cash accurately.
• Excellent communication and guest service skills.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Post charges accurately for daily transactions.
• Maintain working knowledge of front desk systems and procedures.
• Handle cash, checks, and credit card payments securely.

Skills

Guest service

Cash handling

Communication

Team player

Job description

The Melrose Georgetown Hotel Front Desk Agent

#26-2809

Washington, District Of Columbia, United States

Location Description

2430 Pennsylvania Avenue NW, Washington, Dist. Columbia 20037

Experience a vibrant boutique hotel located in the Foggy Bottom neighborhood and steps away from internationally acclaimed historic Georgetown. Our iconic Washington, DC hotel features luxurious rooms and suites with beautiful décor and original artwork.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Pay: $18.40 hourly (USD)

Location

Washington Melrose-WML

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws