The Melrose Georgetown Hotel Front Desk Agent

Mr C. Hotels; Washington; On-site; USD 25,000 - 28,000; Full time

Job summary

The Melrose Georgetown Hotel is seeking a Front Desk Agent in Washington, DC. You will warmly greet guests, process check-ins/outs, handle payments, and maintain front desk operations with accuracy and courtesy.

Responsibilities include managing reservations, answering inquiries, and ensuring a smooth guest experience in a fast-paced boutique hotel environment. This is a full-time, in-person role with competitive hourly pay.

Qualifications

• High work ethic and self-initiative.
• Willingness to work nights, weekends and holidays.
• Enjoy working as part of a team delivering great guest experiences.
• Ability to work in an office environment using a computer.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of front office systems and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Customer service

Team player

Flexible schedule

Communication

Detail oriented

Job description

The Melrose Georgetown Hotel Front Desk Agent

#26-2809

Washington, District Of Columbia, United States

Location Description

2430 Pennsylvania Avenue NW, Washington, Dist. Columbia 20037

Experience a vibrant boutique hotel located in the Foggy Bottom neighborhood and steps away from internationally acclaimed historic Georgetown. Our iconic Washington, DC hotel features luxurious rooms and suites with beautiful décor and original artwork.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Pay: $18.40 hourly (USD)

Location

Washington Melrose-WML

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws