The Melrose Georgetown Hotel Front Desk Agent

One Ocean Resort & Spa; Washington; On-site; USD 25,000 - 26,000; Full time

Job summary

The Melrose Georgetown Hotel is seeking a Front Desk Agent in Washington, DC. You will warmly greet guests, check them in and out, assist with pre-registration and reservations, and maintain accurate front desk transactions.

Responsibilities include posting charges, cash handling, understanding rates and discounts, and following cancellation procedures. A strong work ethic, reliability, and teamwork are essential to deliver exceptional guest experiences.

Qualifications

• High work ethic and self-initiative.
• Must be able to work varying schedules including nights, weekends and holidays.
• Must be a team player providing great guest experiences.

Responsibilities

• Greet and check guests in and out, assist with pre-registration and reservations.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office system and daily transactions.
• Handle cash, checks and credit card payments accurately.
• Review reservations and block rooms for special requests.
• Know hotel rates, discounts, and cancellation/relocation procedures.

Skills

Customer service

Teamwork

Communication skills

Cash handling

Attention to detail

Job description

The Melrose Georgetown Hotel Front Desk Agent

#26-2809

Washington, District Of Columbia, United States

Location Description

2430 Pennsylvania Avenue NW, Washington, Dist. Columbia 20037

Experience a vibrant boutique hotel located in the Foggy Bottom neighborhood and steps away from internationally acclaimed historic Georgetown. Our iconic Washington, DC hotel features luxurious rooms and suites with beautiful décor and original artwork.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Pay: $18.40 hourly (USD)

Location

Washington Melrose-WML

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws