The Melrose Georgetown Hotel Front Desk Agent

Murrieta Hot Springs Resort; Washington; On-site; USD 22,000 - 29,000; Full time

Job summary

The Melrose Georgetown Hotel in Washington, DC is seeking a Front Desk Agent. You will greet guests, check them in and out promptly, assist with pre-registration and block reservations when necessary, and handle charges accurately.

You should have working knowledge of the Front Office system, manage cash, review reservations with special requests, know hotel rates and cancellation procedures, and be able to take same-day reservations. Pay is $18.40 per hour (USD).

Qualifications

• High work ethic and self-initiative.
• May work varying schedules including nights, weekends and holidays.
• Able to work as part of a guest-focused team.
• Strong communication skills, both verbal and written.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and know how to use the Front Office system.
• Manage cash handling and receive payment methods from guests.
• Review reservations with special requests and block rooms accordingly.
• Be knowledgeable about hotel rates, discounts, and related procedures.
• Take same-day reservations and follow cancellation procedures when necessary.

Skills

Work ethic

Self-initiative

Team player

Effective communicator

Tools

Front Office system

Job description

The Melrose Georgetown Hotel Front Desk Agent

#26-2809

Washington, District Of Columbia, United States

Location Description

2430 Pennsylvania Avenue NW, Washington, Dist. Columbia 20037

Experience a vibrant boutique hotel located in the Foggy Bottom neighborhood and steps away from internationally acclaimed historic Georgetown. Our iconic Washington, DC hotel features luxurious rooms and suites with beautiful décor and original artwork.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Pay: $18.40 hourly (USD)

Location

Washington Melrose-WML

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws