The Leo Kent - Front Desk Agent P/T

Mr C. Hotels; Tucson (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

The Leo Kent in Tucson seeks a part-time Front Desk Associate to warmly welcome guests, process check-ins/outs, and handle daily transactions with accuracy. You will manage reservations, block rooms, and provide friendly, professional service to every guest.

Responsibilities include operating front desk systems, handling cash securely, and applying hotel rates and discounts. Shift flexibility, teamwork, and strong communication are essential to success in this role.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Enjoy working as part of a team that delivers great experiences for guests.

Responsibilities

• Greet and communicate cordially with guests, check them in and out.
• Post charges promptly and accurately for hotel transactions.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.
• Adhere to front desk procedures and ensure guest satisfaction.

Skills

Strong work ethic

Team player

Flexibility

Verbal communication

Written communication

Job description

The people, the places, the experiences that we create at The Leo Kent are threads to the tapestry we call community. Perched inside one of the most recognizable buildings in Tucson, the hotel features 145 inspired rooms & suites, an active bar scene, and the city's hottest new dining experience at St. Cruz. The hotel's singular character and modern design, paired with refined amenities and knowledgeable, approachable, and personalized service, will stand front and center in the movement to elevate the downtown Tucson experience.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Tucson Tribute-TTM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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