The Learning Center (TLC) Coordinator

Tennessee Board of Regents; Blountville (TN); On-site; USD 48,000 - 55,000; Full time

Job summary

Northeast State Community College is seeking a TLC Coordinator to oversee administrative operations and tutoring services across campus and online. You will assess tutoring needs, train tutors, and manage schedules while ensuring high-quality services and alignment with curriculum.

Responsibilities include evaluating program outcomes, reporting data-driven recommendations to leadership, and coordinating with faculty to support student success across modalities.

Qualifications

• Master's degree in Education or related field.
• Minimum 1 year in a management/supervisory role.
• Minimum 2 years in higher education student success or tutoring.

Responsibilities

• Lead administrative operations for The Learning Center across in-person and remote environments.
• Employ, train and supervise TLC Tutors.
• Develop, distribute, and maintain tutor availability schedules across multiple campuses and modalities.
• Oversee and manage the college’s online tutoring platform.
• Develop and maintain academic support resources within Brightspace/D2L.
• Ensure high-quality tutoring standards across all modalities.

Skills

Organizational skills

Tutor supervision

Staff training

Public speaking

Education

Master's degree in Education

Regionally accredited program

Job description

Title: The Learning Center (TLC) Coordinator

Employee Classification: Administrative/Professional

Department: Academic Affairs

Campus Location: Northeast State Community College

Salary: $47,837 - $55,470 dependent on education and experience

Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary

Reporting directly to the Director of Learning Support, the TLC Coordinator manages all administrative operations and tutoring services for The Learning Center, both in person and online. Key responsibilities include assessing needs for tutoring support, training and supervising tutors, and maintaining tutor availability schedules across multiple campuses and delivery modalities. Additionally, the Coordinator evaluates program outcomes, enforces quality standards, and submits data-driven recommendations for improvement.

Job Duties

• Lead administrative operations for The Learning Center (TLC) across in-person and remote learning environments.
• Employ, train and supervise TLC Tutors.
• Develop, distribute, and maintain tutor availability schedules across multiple campuses and delivery modalities.
• Oversee and manage the college’s online tutoring platform.
• Develop and maintain academic support resources and student learning materials within Brightspace/D2L.
• Ensure high-quality tutoring standards across all on-campus and online modalities.
• Champion best practices in learning center administration and prioritize professional development opportunities for tutoring staff.
• Partner with academic divisions and faculty to align learning support services with curriculum demands to foster student success.
• Facilitate cross-campus communication and collaboration to increase institutional awareness of TLC services.
• Design, schedule, and facilitate tutor-led workshops focused on academic, study, and technology skills.
• Evaluate TLC program outcomes, usage metrics, and support practices to measure operational effectiveness.
• Compile and report data-driven findings and strategic recommendations to the Director of Advising.
• Responsible for TLC expenditures and operating within established budget parameters, including expenditures for tutor payroll and physical/digital learning resources.
• Participate in student success related events.
• Perform other duties as assigned by leadership.

Minimum Qualifications

Some evening hours are required.

• Education - Master's degree in Education or a related field from a regionally accredited institution
• Experience - Minimum of one year in a management/supervisory position
• Experience – Minimum of two years of progressively responsible higher education experience in academic support, tutoring, student success, or a related area

Preferred Qualifications

• Education - Master's degree in Education, business or a related field from a accredited institution
• Experience in managing budgets
• Experience - Two or more years in a management/supervisory position
• Experience – Two or more years teaching experience

Knowledge, Skills, and Abilities

Strong organizational skills

Ability to independently handle administrative tasks, duties, and responsibilities

Concern for the success and growth of students

Knowledge of instructional methods and tutoring practices

Ability to recruit, onboard, train, schedule, and supervise student tutors.

Knowledge of quantitative and qualitative evaluation methods to track learning outcomes, center usage, and program impact.

Understanding Learning Management Systems (LMS) like Brightspace/D2L, alongside scheduling software and online tutoring platforms.

Familiarity with college organizational structures, academic policy, curriculum design, and student support services.

Skill in building partnerships with faculty, academic advisors, and department heads to align tutoring with course demands.

Strong written communication, public speaking, and workshop facilitation skills for presenting to students, staff, and faculty.

Technology Skills: MS Office skills, Word, Excel, Outlook; digital records management systems; general operating systems and data information systems

• Relocation assistance is not available for this position.
• NeSCC will not offer H1B visa sponsorships for this position; applicants requiring sponsorship will not be considered.