Associate Director for Academic Support

Southern Connecticut State University; New Haven, Northern (CT, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Southern Connecticut State University is seeking an Associate Director for Academic Support to lead and expand the Center for Academic Success and Accessibility Services. This role mentors staff, oversees tutoring and related programs, and ensures equitable access to academic resources across campus.

The Associate Director will collaborate with faculty and administrators to design assessment strategies, manage budgets, and promote student learning and success.

Qualifications

• Master’s degree in education or related field.
• Minimum of four years of knowledge and experience working in academic/learning support.
• Ability to develop innovative academic support programming and manage projects independently.
• Strong interpersonal skills and experience supervising students and/or staff.

Responsibilities

• Provide leadership and supervision for academic support services within the Center for Academic Success and Accessibility Services and university-wide programs.
• Recruit, train, supervise, and evaluate staff and student employees; maintain CRLA certifications.
• Collaborate across campus to ensure equitable access and effective use of technology in academic support.
• Develop assessment plans with measurable goals to improve student learning and well-being.
• Build and maintain the Southern Testing Center and manage related budgets.
• Establish strong relationships with chairs, deans, and faculty to develop needed support for students.
• Develop marketing plans to attract students to the Center and participate in university events.
• Stay current with best practices in academic success and use of technology.

Skills

Interpersonal skills

Creative programing

Project management

Staff supervision

Intercultural competency

Education

Master’s degree in education or related field

Tools

CRLA certifications

Job description

Rank: Administrator IV
Search #: S26-002
Job Posted: May 8, 2026

Southern Connecticut State University is a diverse and student-centered university dedicated to academic excellence, access, and service for the public good. Southern provides a supportive and welcoming environment for all members of its community through acampus wide commitment tosocial justice. Founded as a teacher’s college in 1893, Southern has evolved over the past century into a comprehensive public university of more than 8,500 students, offering graduate and undergraduate programs in the liberal arts and professional disciplines. It is one of four universities in the Connecticut State Colleges and Universities System. The University is located in New Haven, a city rich with arts and culture, and less than 90 miles from New York City and 140 miles from Boston.

Under the supervision of the Director of the Center for Academic Success and Accessibility Services, the Associate Director for Academic Support provides academic support, mentoring, and advocacy to students and provides proactive strategic outreach to students that need additional support, especially students facing academic difficulty. The Associate Director assists students to improve their academic performance and provide oversight of all academic content support services (i.e. Tutoring, PALS, Peer-Led Study Group). The Associate Director will serve as a vital resource to students, faculty, and staff in helping to break down academic barriers for students. The Associate Director will collaborate broadly across campus, and especially with academic departments, to ensure a comprehensive, innovative, and robust academic support menu and student-centered learning environment.

Essential Functions

Provides leadership, planning and supervision for the content-specific academic support within the Center for Academic Success and Accessibility Services and university-wide programs, including online support for students, through a culturally responsive lens.

Recruits, trains, supervises, and evaluates professional staff, student employees, University Assistants, and other staff as necessary. Complies with the CRLA accreditation guidelines and implements a corresponding training. Maintains CRLA certifications for student leaders Levels 1-3.

In collaboration with the Director, works to ensure that all academic support information and communication technologies developed, procured, and implemented provide an equitable experience for all users.

Assists the Director in the design and implementation of an assessment program for academic support services to include the development and assessment of program goals, learning outcomes and measurable objectives to determine the effectiveness of programs, enhance the well-being of students and improve the learning of student employees.

Builds, develops, and maintains the Southern Testing Center.

Assists the Director in managing departmental financial resources and budget specifically related to academic support.

Establishes and maintains strong working relationships and support with department chairs, deans, faculty, and administrators in order to develop and evaluate needed academic support for students.

Strategizes and develops a marketing plan to bring more and new students to the Center for Academic Success and Accessibility Services who need academic support and face academic barriers. Plays an active role and involvement within the University events to help promote Academic Success.

Maintains extensive knowledge and currency in best practices in academic success including the use of technology to support students’ learning. Develops new innovative programming and initiatives for students.

May involve occasional work in the evenings and/or on weekends.

Performs other duties and responsibilities related to those enumerated above which do not alter the basic level of responsibility of the position.

Required Qualifications

• Master’s degree in education or related field (i.e., higher education, counseling, teacher education, student development)
• Minimum of four years of knowledge and experience working in academic/learning support.
• Demonstrated ability to be creative, develop innovative academic support programming, and independently manage projects
• Strong interpersonal skills
• Experience supervising students and/or staff
• Demonstrated commitment to creating a just and inclusive community, intercultural competency, and enthusiasm for working at an institution committed to social justice.

Preferred Qualifications

• Knowledge in cognitive development and learning
• Experience working with faculty across campus
• Experience with tutoring specific software and new technology within academic success centers
• Proven ability to work independently, as well as with a team.
• Experience in one or more of the following areas: tutoring, supplemental instruction, curriculum and instruction design, academic workshops, academic success coaching, and/or experience in a classroom, especially within remedial or developmental courses.

These qualifications may be waived for individuals with an equivalent combination of education, training and experience.

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