The Grill Room AM Server

Windsor Court Hotel; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

The Windsor Court Hotel is seeking a friendly Server to take orders, serve food and beverages, and maintain high levels of guest satisfaction. You will prepare checks, process payments, and support the dining room with opening/closing duties and side work.

Responsibilities include knowing menus, upselling specials, and ensuring a clean, organized dining area while complying with alcohol and food safety certifications.

Qualifications

• High School diploma or equivalent and/or hotel experience preferred.
• Alcohol Awareness Certification (must comply with State regulations).
• Food Handlers certification (must comply with State regulations).
• Must convey information clearly and work well under pressure.

Responsibilities

• Take customers' food and drink orders and serve items promptly.
• Prepare itemized checks and handle cashiering at closing and end-of-shift paperwork.
• Escort guests, set up and clear tables, and maintain a clean dining area.
• Know menus and daily specials; maintain courteous, efficient service.

Skills

Customer service

Communication

Cash handling

Teamwork

Stress management

Education

High School diploma or equivalent

Alcohol Awareness Certification

Food Handlers certification

Tools

POS system

Job description

The Server is responsible for taking customers' food and drink orders, serving food and beverages, preparing itemized checks, and sometimes accepting payments. May perform additional duties, which may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register. They also check the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol. Responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.

Responsibilities

• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
• Be familiar with the organization of the restaurant and lounge, and know the function of each job position.
• Have a thorough knowledge of menus and specials in the restaurant.
• Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Clear, clean, and reset tables as needed.
• Be familiar with the operation of the P.O.S. system.
• Carry out cashiering functions in closing checks and end-of-shift paperwork.
• Perform opening and closing procedures, and side work duties according to station rotation assignment.
• Ensure that tables and side stands are kept stocked, tidy, and clean.
• Perform other tasks/jobs as assigned by the supervisor or manager.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Food Handlers certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.