THE GRILL ROOM PM SERVER

New Orleans LGBTQ Hospitality Alliance; New Orleans (LA); On-site; USD 17,000 - 28,000; Full time

Job summary

The Windsor Court in New Orleans is seeking a Pastry Room PM Server to provide exemplary dining service in a luxury hotel setting.

The server takes orders, serves food and beverages, handles checks and payments, and ensures guests have a memorable experience in a gracious and professional manner.

Qualifications

• High School diploma or equivalent; hotel experience preferred.
• Alcohol Awareness Certification and Food Handlers certification required by state.
• Strong communication and ability to perform well under pressure in a hospitality setting.
• Customer service oriented with a friendly and professional demeanor.

Responsibilities

• Take customers’ food and drink orders and serve them.
• Prepare itemized checks and handle payments when required.
• Escort guests to tables and seat guests at counters as needed.
• Set up and clear tables; maintain a clean dining area.
• Check IDs to ensure legal alcohol service.
• Provide courteous, high-quality service to all guests.

Skills

Clear communication

Customer service

Ability to work under pressure

Education

High School diploma or equivalent

Alcohol Awareness Certification

Food Handlers certification

Job description

The Grill Room PM Server

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• Full Time
• New Orleans
• Posted 4 days ago

Website WindsorCourt The Windsor Court

New Orleans' Most Gracious Award Winning Luxury Hotel

The Server is responsible for taking customers’ food and drink orders, serving food and beverages, preparing itemized checks, and sometimes accepting payments. May perform additional duties, which may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register. They also check the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol. Responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.

Responsibilities

• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to the position, including Alcohol Awareness, Food Handlers, Safety, etc.
• Be familiar with the organization of the restaurant and lounge and know the function of each job position.
• Have a thorough knowledge of menus and specials in the restaurant.
• Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Clear, clean, and reset tables as needed.
• Be familiar with the operation of the P.O.S. system.
• Carry out cashiering functions in closing checks and end-of-shift paperwork.
• Perform opening and closing procedures, and side work duties according to station rotation assignment.
• Ensure that tables and side stands are kept stocked, tidy, and clean.
• Perform other tasks/jobs as assigned by the supervisor or manager.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Food Handlers certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.